Seven lives were lost in a Pennsylvania home explosion, with police pointing to a potential internal propane leak. This highlights the urgent need for robust safety protocols beyond the tank, focusing on appliance and piping integrity.
Liability exposure in propane operations rarely comes from a single catastrophic failure. It builds through small breakdowns in process, missed documentation, incomplete inspections, and unclear handoffs between the office and the field. Claims tied to gas leaks, improper installations, or delivery errors continue to surface, not because standards are unclear, but because execution varies under… Continue reading Where Liability Starts and How Propane Companies Contain It
Backup generators fueled by propane are surging across the U.S. as customers chase resilience against grid instability and extreme weather, a trend echoed in recent industry reports highlighting growing propane-powered backup demand. But with increased usage comes increased risk: too often, delivery and service providers find themselves in the uncomfortable position of shouldering blame and… Continue reading When a Customer’s Generator Becomes Your Liability: Setting Clear Service Boundaries
Most propane companies don’t get into trouble because of a dramatic incident. They get into trouble months later, when a routine service call turns into a complaint, a claim, or a lawsuit, and the paperwork doesn’t hold up. Customer refusals, blocked access, altered appliances, and unsafe site conditions are common realities in field operations. The… Continue reading Documenting Refusals and Unsafe Conditions Without Making Them Worse
Propane delivery companies planning for long‑term success should take note: the Propane Education & Research Council (PERC) finalized its 2026 strategic plan and budget, bringing clarity to industry priorities for the next three years. With a $46.3 million budget focused on safety, workforce development, and market expansion, PERC is aligning propane’s institutional resources with tangible… Continue reading The Highlights of PERC’s 2026 Strategic Plan
In the early hours of March 18, 2025, a quiet neighborhood in Sweet Home, Oregon, was shattered by a sudden blaze that consumed a camp trailer on Brush Creek Road. Around 1:40 a.m., what began as a faint hiss at the connection between a small propane heater and its tank became a roaring fire that… Continue reading Sweet Home RV Inferno: How a Single Propane Line Leak Could Torch Your Company’s Future
Gas pressure regulators are at the heart of every propane system. Their role is simple but critical: reduce and stabilize the pressure coming from a storage tank so that appliances and equipment operate safely. A regulator installed incorrectly – or one that hasn’t been kept up to today’s standards – can lead to leaks, underperformance,… Continue reading Updates and Best Practices in Installing Gas Pressure Regulators
Propane businesses depend on accurate readings to manage deliveries, track inventory, and keep customers safe. One of the most important tools in this process is the fuel gauge. A propane tank gauge that has not been calibrated correctly can result in costly mistakes, from unnecessary service calls to missed refills that leave customers frustrated. Proper… Continue reading Improving Accuracy in Propane Fuel Gauges
The propane industry depends on skilled workers to keep operations safe, efficient, and reliable. From installation and maintenance to delivery and safety inspections, trained professionals are at the heart of every propane business. Yet many companies face a growing challenge: finding the next generation of qualified workers. As experienced employees retire, the need for new… Continue reading Propane Careers: How Companies Can Work with Trade Schools
Out-of-gas incidents require immediate, careful handling. While some interruptions of service stem from simple supply issues, others can indicate leaks, appliance malfunctions, or unsafe system conditions. Timely and methodical responses will do much to protect customers, technicians, and company liability. They will also preserve customer confidence in your service reliability, a foundational component in any… Continue reading Managing Out-of-Gas Calls: Safety and Operational Best Practices
Your delivery drivers do much more than simply drop off propane. They’re often the only face your customer sees related to your business. That makes them your frontline team – your boots on the ground. If you train them correctly, they can do far more than just deliver fuel. They can notice great sales opportunities,… Continue reading From the Driver’s Seat to Sales Growth
Attracting young talent to the propane industry is important, but keeping them is what really shapes the future of your company. Many businesses hire promising technicians only to lose them after a few years because there is no clear path forward. If you want to build a stronger team, you need to offer young technicians… Continue reading Fueling Future Talent: How to Grow Young Technicians Into Pros
Every service call in the propane industry provides an opportunity that involves more than just fixing a problem; it’s actually a great chance to increase your sales. Here, we present a guide detailing some key ways to make the most of these opportunities: Build Trust First Start with excellent customer service. When you fix issues… Continue reading Turning Propane Service Calls into Sales Opportunities
Accuracy and accountability are crucial components of the propane industry. Whether it involves tracking installations, documenting inspections, or resolving customer disputes, photo documentation can be a valuable tool. By integrating clear, time-stamped images into their daily operations, propane businesses can do much to enhance safety, improve record-keeping, and protect themselves from liability issues. Strengthening Compliance… Continue reading Seeing is Believing: Photo Documentation Strengthens Operations and Accountability
