Cylinder encampments in parks, rights-of-way, and industrial fringes are no longer a peripheral concern for propane retailers. When cylinders appear in public spaces, the risk shifts quickly from a merely aesthetic or social issue to an operational and liability problem. These situations create ambiguous ownership, unclear custody of containers, and heightened exposure for marketers whose… Continue reading Encampment Cylinder Incidents and Community Risk

Safety has always been a cornerstone of the propane industry, but today’s operational environment demands more than regulatory compliance alone. While formal training programs and certifications are essential, true safety performance is shaped by corporate culture – how teams think, communicate, and act when no checklist is present. For propane companies, building a strong safety… Continue reading Building a Safety Culture: Training Teams Beyond Compliance

Most companies say they want to “develop people,” but too often that goal collapses into vague titles, ad-hoc raises, or hoping senior staff will mentor the next generation by osmosis. That approach is no longer workable. Tight labor markets, rising insurance scrutiny, and increasing compliance exposure mean operators need repeatable ways to grow drivers and… Continue reading Making Career Paths Real in Propane Operations

Most propane marketers focus on weather, inventories, and rack spreads. That’s rational, but incomplete. Propane pricing, availability, and volatility are increasingly shaped by what happens outside the retail propane channel, particularly by butane substitution and petrochemical demand. When petrochemical buyers swing between propane and butane, or when export economics tilt one way, the effects show… Continue reading Propane–Butane Market Dynamics That Still Hit Your Bottom Line

Propane retailers across North America are increasingly exploring on-demand gasoline and diesel delivery as a strategic way to maintain steady revenue throughout the year. Rather than simply competing with other propane operations, many marketers view mobile fueling as a complementary service that leverages their existing infrastructure, drivers, and customer relationships. Promoting Diversification Without Disruption Industry… Continue reading Propane Retailers Tap On-Demand Fuel Delivery for Steady Year-Round Revenue

As 2026 progresses, most propane companies will not be squeezed by a single headline issue. Pressure is coming from the quieter intersections: labor availability colliding with tighter delivery windows, insurance expectations hardening just as fleets age, and margin volatility forcing tougher route decisions. Strategy talk is plentiful, but execution is where operators feel risk first… Continue reading The 2026 State of the Propane Industry: What Operators Should Do Now

Every propane operation eventually faces a moment when supply, drivers, or rack access cannot meet full demand. When that happens, customer priority decisions move from theory to exposure. A weak or informal policy creates operational chaos, strains customer relationships, and can invite regulatory or legal scrutiny if service appears arbitrary. A defensible customer priority policy… Continue reading A Customer Priority Policy That Holds Up Under Stress

Allocation weeks compress margin, raise liability, and expose weak operating discipline faster than almost any other event. When supply tightens, the question isn’t whether customers will be unhappy; it’s which failures become legally, financially, or reputationally expensive. Missed fills at critical-use accounts invite claims; broken contracts trigger penalties; rushed dispatch increases safety risk and workers’… Continue reading Allocation Weeks: A Practical Model for Delivery Triage

Equipment upgrades in propane operations are no longer framed as growth initiatives alone. For lenders, they represent a company’s ability to manage risk, stabilize cash flow, and maintain compliance under tightening labor and insurance conditions. Bobtails, meters, telemetry systems, and bulk plant automation all carry operational consequences that directly affect underwriting decisions. Applications stall when… Continue reading Finance Playbook for Propane Equipment Upgrades

Energy efficiency has become a growing influence on propane consumption patterns across residential, commercial, and agricultural markets. As customers seek to reduce both their energy costs and environmental impact, advances in equipment, building standards, and usage habits are changing how propane is consumed. For propane companies, understanding these trends is essential for accurate forecasting, customer… Continue reading Energy Efficiency Trends Affecting Propane Consumption

In the propane industry, duty to warn is often treated as a compliance box to check or a mailer that goes out once a year and disappears into the background. That mindset misses what duty-to-warn programs actually do inside a business. These communications are not about branding or customer engagement; they are about risk containment.… Continue reading Duty to Warn Is Risk Control, Not a Marketing Exercise

Why “Boring” Still Wins in a High-Risk Business In propane delivery, growth strategies come and go, pricing cycles rise and fall, and technology stacks change every few years. What does not change is the cost of failure. Missed fills, late deliveries, paperwork errors, and safety lapses do not just irritate customers; they create regulatory exposure,… Continue reading Reliability as the Quiet Competitive Advantage in Propane Delivery

When winter demand spikes, a transport delay hits, or a bulk plant goes down, the dispatch room becomes the nerve center of a propane business. Phones ring nonstop, drivers push back on routes, and customer concerns escalate quickly. This is where decision quality matters most and where “panic routing” quietly erodes margins and increases risk.… Continue reading Leadership Under Pressure: Dispatch Room Decision Quality

Every propane company knows who its top customers are by gallons delivered. However, few companies fully understand the operational risk those same accounts introduce when winter supply tightens. High-volume agricultural, commercial, and institutional customers often drive revenue stability, but they also concentrate exposure. One missed transport, one allocation cut, or one dispatch error tied to… Continue reading Your “Top 20” Customers May Be Your Biggest Winter Risk

Market volatility has become a defining challenge for the propane industry. Fluctuating supply conditions, shifting demand patterns, transportation constraints, and broader economic uncertainty all contribute to an operating environment that is increasingly difficult to predict. For propane companies, preparing for long-term volatility is no longer about reacting to short-term disruptions – it is about building… Continue reading Preparing for Long-Term Market Volatility

Carbon monoxide incidents tied to propane systems remain one of the most preventable sources of serious injury, property damage, and liability in this industry. Yet many customer-facing warnings, leave-behinds, and service scripts have not meaningfully changed in years. That messaging gap creates risk. When an incident occurs, investigators and insurers do not ask whether the… Continue reading Carbon Monoxide Exposure and Outdated Customer Instructions

Most propane companies don’t get into trouble because of a dramatic incident. They get into trouble months later, when a routine service call turns into a complaint, a claim, or a lawsuit, and the paperwork doesn’t hold up. Customer refusals, blocked access, altered appliances, and unsafe site conditions are common realities in field operations. The… Continue reading Documenting Refusals and Unsafe Conditions Without Making Them Worse

Every propane business has lived through it – a pipeline constraint, terminal outage, rail delay, or sudden cold snap turns an otherwise manageable season into a daily triage exercise. When supply tightens, the difference between companies that scramble and those that stay operational usually comes down to what was done weeks or months earlier. Early… Continue reading Why Early Movers Win When Propane Supply Tightens

By the time most compliance problems show up, they are already expensive. Missed training windows, expired waivers, overdue inspections, or poorly timed safety reviews rarely fail quietly. They surface during audits, incidents, insurance renewals, or peak winter operations when both attention spans and cash are already stretched thin. For propane businesses, 2026 should not be… Continue reading A Practical 2026 Compliance Calendar for Propane Operations

Technology has become a dominant theme in propane trade media over the past year, but the way it is discussed often blurs an important line. For retailers making real purchasing decisions, “technology focus” can either mean measurable operational improvement or expensive distraction. The difference matters. Software choices now influence delivery risk, safety exposure, staffing efficiency,… Continue reading How to Identify Which Technology is Worth the Investment