Real-time tank data is helping marketers improve service, reduce costs, and prevent customer disruptions For years, tank telemetry was often viewed as a tool reserved for large propane marketers with extensive delivery fleets. The technology was primarily associated with route optimization and automated delivery scheduling. Today, however, propane companies of all sizes are discovering that… Continue reading Tank Telemetry Is Becoming a Competitive Advantage for Propane Companies

Strong customer feedback can influence buying decisions long before a prospect makes a phone call For decades, propane companies built their businesses through referrals, community relationships, and reliable service. While those fundamentals remain important, the way customers evaluate service providers has changed significantly. Today, many prospective customers form their first impression of a propane company… Continue reading Online Reviews Are Quietly Becoming Propane’s Most Powerful Sales Tool

Reducing Routine Calls Can Free Up Staff and Improve Customer Satisfaction Customer service remains one of the most important functions inside a propane company, but it is also one of the most resource intensive. Every delivery request, billing question, tank level inquiry, and account update requires staff time. While each call may only take a… Continue reading Customer Self-Service Is Reshaping Propane Operations

Recent propane incidents highlight why owners should continuously evaluate inspection procedures, training, and accountability Recent propane-related incidents in Pennsylvania and Maine serve as another reminder that major emergencies are often traced back to small failures that went unnoticed long before the event occurred. While investigations continue into the circumstances surrounding these incidents, early reports point… Continue reading The Small Safety Oversights That Can Become Big Problems

A recently announced ceasefire between the United States and Iran may provide short-term relief for global energy markets, easing some of the shipping pressures that have affected propane supply chains over the past two years. While the agreement could reduce transportation costs and improve vessel movement through critical trade routes, propane marketers should view the… Continue reading Middle East Ceasefire Offers Temporary Relief for Propane Supply Chains

New NPGA visualization tool maps household usage, market share and competitor dynamics across the Palmetto State The National Propane Gas Association (NPGA) has launched an interactive data visualization platform that shines a light on residential propane space heating in South Carolina. The tool breaks down the total number of homes that rely on propane for… Continue reading South Carolina Residential Heating Marketplace Reveals Propane’s Strong Footprint

Lower Mont Belvieu and Conway pricing offers breathing room as distributors prepare for late-summer demand Propane prices moved modestly lower during the first half of June, providing a welcome break for marketers and distributors after months of navigating volatile energy markets. New pricing data shows declines at both major propane trading hubs, creating an opportunity… Continue reading June Propane Prices Ease, Creating a Short-Term Opportunity for Marketers

Global Gas executive becomes only the second woman to lead the association, bringing supply chain and regulatory experience to the propane industry’s top advocacy position The propane industry enters a new chapter of leadership as DD Alexander, President and CEO of Global Gas, assumes the role of chair of the National Propane Gas Association (NPGA)… Continue reading DD Alexander Takes NPGA Leadership Role as Industry Faces New Policy Challenges

PERC Prioritizes Safety Education The Propane Education & Research Council (PERC) has released a new collection of consumer safety materials designed to help homeowners better recognize propane hazards, respond appropriately during emergencies, and troubleshoot common appliance issues. For propane retailers, these resources provide a practical way to reinforce safety messaging, improve customer awareness, and support… Continue reading New Consumer Safety Resources Give Propane Retailers Another Tool for Reducing Risk

CETP certification tracking has shifted from a routine administrative task into a core component of operational risk management. For propane safety managers, the challenge is no longer simply maintaining records, but ensuring continuous, verifiable compliance across an increasingly mobile workforce. When documentation gaps occur, the exposure is not merely administrative – it is operational, regulatory,… Continue reading CETP Certification Management Is Evolving From Recordkeeping To Risk Control

Industry updates on jobs, safety, education, and shifting energy markets shaping the propane landscape The propane industry continues to move through a period of steady growth in workforce development, strong safety performance, and increasing competition from broader energy market shifts. From employment gains to renewable energy expansion, several recent developments are shaping how propane businesses… Continue reading Today in Propane

The U.S. Department of Energy’s decision to scale back nearly $8.8 billion in Inflation Reduction Act funding for electric heat pump rebates marks a notable policy shift in the ongoing balance between electrification initiatives and traditional fuel markets. Announced on June 11, 2026, the change effectively limits the reach of a program that had been… Continue reading DOE Moves to Restrict Heat Pump Rebate Funding, Shifting Near-Term Outlook for Propane

The propane industry’s regulatory burden continues to grow, particularly for companies operating delivery fleets across multiple jurisdictions. Managing driver qualification files, monitoring motor vehicle records, tracking drug testing requirements, and maintaining HAZMAT documentation have become increasingly complex responsibilities for fleet operators. To help address these challenges, the National Propane Gas Association has announced a new… Continue reading DriverDQ Partnership Targets a Growing Compliance Challenge for Propane Fleets

The latest crop progress data from the U.S. Department of Agriculture points to a strong start for the growing season, with corn and soybean planting moving ahead of historical averages in many key agricultural regions. For propane marketers serving farming communities, early planting progress is more than an agricultural headline. It can provide valuable insight… Continue reading USDA Crop Report Signals a Busy Season Ahead for Agricultural Propane

Enhanced Assistance Program Reflects Growing Focus on Workforce Stability and Employee Well-Being The propane industry has long emphasized safety, training, and professional development, but a recent expansion of the National Propane Gas Association’s employee assistance program highlights another critical priority: supporting workers when life takes an unexpected turn. The National Propane Gas Association (NPGA) recently… Continue reading NPGAid Expansion Strengthens Support for Propane Industry Employees

Tragic Incident Serves as a Powerful Reminder About Daily Safety Vigilance A recent house explosion in Wayne County, Pennsylvania, left three people injured and destroyed multiple homes, drawing attention to the critical role propane safety plays at every customer location. According to preliminary findings from investigators, the explosion may have been linked to a leaking… Continue reading Wayne County, PA Explosion Highlights Why Drivers Are a Propane Company’s First Line of Defense

Why the Off-Season Is One of the Best Times to Build Winter Sales For many propane companies, summer is traditionally viewed as a maintenance and operations season. Tanks are inspected, fleets are serviced, and teams prepare for the heavier demand of colder months. However, for forward-looking retailers, summer is also one of the most valuable… Continue reading Summer Referral Programs Turn Loyal Propane Customers Into a Low-Cost Growth Engine

Why Frontline Conversations Matter More Than Ever In residential propane operations, most customer relationships are not shaped by marketing campaigns or pricing sheets. They are shaped by phone calls. Customer Service Representatives (CSRs) sit at the center of that reality. Every day, they handle questions about pricing, delivery timing, account status, and comparisons with other… Continue reading Residential Propane Customers Start and End With One Thing: Your CSR Team

Why Local Propane Conditions Matter More Than National Inventory Headlines National propane inventory reports often generate optimism across the industry. When storage levels are strong and supply forecasts remain favorable, it is easy to assume that marketers can expect a predictable business environment. However, experienced propane managers understand that national numbers rarely tell the entire… Continue reading Stable Supply Doesn’t Mean Stable Markets

Understanding One of Propane’s Most Important Safety Standards Ask most propane professionals why tanks are filled to only 80% capacity, and the answer is usually immediate: thermal expansion. And, while that explanation is correct, it only tells part of the story. The 80% fill limit is one of the most important safety standards in the… Continue reading The 80% Rule: More Than Just Allowing Room for Expansion