Propane regulators are among the most important safety components in any propane system, yet they’re often overlooked because they typically operate without drawing attention to themselves. Unlike tanks or appliances, regulators usually work quietly in the background for years. That reliability has led to a common misconception that once a regulator is installed, it never… Continue reading Propane Regulators Don’t Last Forever: Why Routine Inspections Matter

Transporting propane safely requires more than experienced drivers and reliable equipment. It also requires a workforce that understands hazardous materials regulations, follows established procedures, and maintains up-to-date training records. Even a single mistake during transportation can have serious consequences for employees, customers, and the public. For propane delivery companies, compliance isn’t simply about avoiding penalties;… Continue reading Audit-Ready Drivers Start With Strong Hazmat Training

Unexpectedly high propane bills are one of the fastest ways to test a customer’s loyalty. While many business owners assume that calls related to these are simply about price, they often reveal something much more important: whether customers trust their propane provider. For small and mid-sized propane marketers, every conversation about a higher-than-expected bill is… Continue reading When a High Propane Bill Becomes Your Best Customer Retention Opportunity

When a homeowner in your county types “propane delivery near me” into ChatGPT or asks Google’s AI-generated search engine which propane company to call, does your business show up? That’s becoming an increasingly important question. AI-powered search is changing how people discover and select local businesses. The answer isn’t the same for every propane company.… Continue reading Where Will AI Send Your Next Customer?

Changes in the nation’s fuel production landscape are giving propane marketers another reason to evaluate supply strategies well before winter demand arrives. Recent data from the U.S. Energy Information Administration (EIA) indicates a decline in U.S. refining capacity, a development that could contribute to tighter fuel markets if unexpected disruptions occur later in the year.… Continue reading Fuel Supply Shifts Put Winter Propane Planning in Focus

Reliable service, strong community relationships, and a professional customer experience continue to separate successful propane marketers from the competition. Every propane retailer faces the same question: how do you grow when customers are watching every dollar and competitors seem willing to cut prices to win new accounts? While price remains an important consideration, it is… Continue reading Winning New Propane Customers Without Competing on Price Alone

Successful propane marketers are treating workforce development as a long-term business strategy rather than an emergency hiring effort. Finding qualified CDL drivers with hazardous materials endorsements has become one of the propane industry’s most persistent challenges. As experienced drivers retire and competition for commercial drivers intensifies, many fuel marketers are discovering that waiting until a… Continue reading Building a Stronger Propane Driver Pipeline Starts Before You Need One

Acquiring another propane company often looks like a very straightforward process on paper. New customers, additional gallons, expanded territory, and greater market presence can all make an acquisition seem attractive. What frequently receives less attention is the condition of the acquired company’s safety documentation. For many propane marketers, the most difficult part of an acquisition… Continue reading When Safety Records Become the Real Acquisition Challenge

New downloadable resources aim to improve homeowner safety awareness while helping propane retailers reduce risk and strengthen customer trust. Propane retailers now have access to a new set of consumer safety materials designed to make everyday fuel use safer and easier for homeowners to understand. The Propane Education & Research Council (PERC) has released a… Continue reading Propane Retailers Gain New Consumer Safety Toolkit as PERC Expands Public Education Efforts

As states continue pursuing electrification initiatives across residential, commercial, and transportation sectors, questions surrounding grid reliability are becoming increasingly difficult to ignore. Extreme weather events, rising electricity demand, and the rapid expansion of renewable generation have prompted policymakers and energy providers to examine how reliability can be maintained during periods of peak consumption. A new… Continue reading NPGA White Paper Positions Propane as a Reliability Partner in an Electrified Future

New Initiative Highlights the Importance of Compliance, Training, and Documentation The propane industry operates in an environment where safety is never optional. Every delivery, service call, inspection, and customer interaction carries great responsibility. That reality is at the heart of the National Fire Protection Association’s latest public awareness effort – a campaign titled, “Safety Doesn’t… Continue reading NFPA Campaign Reinforces a Simple Truth: Safety Requires Constant Attention

Proposed PHMSA funding could strengthen hazmat training, rail safety, and emergency preparedness across the propane industry. The National Propane Gas Association (NPGA) has applied for nearly $1 million in grant funding through the U.S. Pipeline and Hazardous Materials Safety Administration (PHMSA). If approved, the funding would support several safety initiatives focused on hazardous materials transportation,… Continue reading NPGA Pursues Nearly $1 Million in Federal Safety Grants

Industry Leaders Bring Propane’s Message to Washington Each year, the propane industry, led by the National Propane Gas Association, gathers in the nation’s capital to address the federal policies shaping its future. This year’s NPGA Annual Meeting and Propane Days, held June 7-9, 2026, once again demonstrated how coordinated advocacy continues to play an important… Continue reading NPGA’s Propane Days Strengthens Industry Voice on Capitol Hill

Millions of Households Still Choose Propane Cooking is often overlooked when discussing propane demand, but it remains one of the fuel’s strongest residential applications. According to the U.S. Energy Information Administration’s (EIA) Residential Energy Consumption Survey, approximately 4.8 million U.S. households use propane ranges, while another 1.1 million homes have propane cooktops. Those figures represent… Continue reading Propane Cooking Continues to Create New Opportunities for Retailers

New Consumer Safety Materials Available from PERC The Propane Education & Research Council (PERC) is encouraging marketers to take advantage of its latest consumer safety materials, which include easy-to-understand information on recognizing propane leaks, responding safely during an emergency, installing propane detectors, and maintaining common propane appliances. Providing customers with clear safety information during deliveries… Continue reading Today in Propane

A Courtroom Decision That Could Have Reshaped America’s Heating Landscape When the Department of Energy (DOE) announced its 2026 high-efficiency furnace rule, the impact on the propane heating sector was immediate. The proposal would have required all new residential furnaces, including non-condensing propane systems, to meet a 95 percent Annual Fuel Utilization Efficiency standard. For… Continue reading Propane Sector Scores U.S. Supreme Court Victory: Propane Furnaces Protected

As electrification policies expand in some states, propane companies are finding new ways to demonstrate the value of fuel diversity, reliability, and consumer choice. For much of the past decade, conversations about the future of energy have increasingly centered on electrification. Policymakers, utilities, and environmental groups have promoted electric technologies as part of broader efforts… Continue reading Energy Choice Battles Create New Opportunities for Propane Marketers

Real-time tank data is helping marketers improve service, reduce costs, and prevent customer disruptions For years, tank telemetry was often viewed as a tool reserved for large propane marketers with extensive delivery fleets. The technology was primarily associated with route optimization and automated delivery scheduling. Today, however, propane companies of all sizes are discovering that… Continue reading Tank Telemetry Is Becoming a Competitive Advantage for Propane Companies

Strong customer feedback can influence buying decisions long before a prospect makes a phone call For decades, propane companies built their businesses through referrals, community relationships, and reliable service. While those fundamentals remain important, the way customers evaluate service providers has changed significantly. Today, many prospective customers form their first impression of a propane company… Continue reading Online Reviews Are Quietly Becoming Propane’s Most Powerful Sales Tool

Reducing Routine Calls Can Free Up Staff and Improve Customer Satisfaction Customer service remains one of the most important functions inside a propane company, but it is also one of the most resource intensive. Every delivery request, billing question, tank level inquiry, and account update requires staff time. While each call may only take a… Continue reading Customer Self-Service Is Reshaping Propane Operations