Propane is one of the most versatile energy sources in the world. It powers homes, fuels farms, runs businesses, and supports industries of all kinds. But even though propane is used everywhere, not every customer uses it the same way. A family heating their home has very different needs than a farmer fueling equipment or… Continue reading Serving Every Type of Customer
In today’s digital world, having a strong online presence is essential for any business, and propane companies are no exception. One powerful tool that can significantly enhance visibility and customer engagement is Google My Business (GMB). This free platform allows businesses to easily manage their online information and engage with customers across Google’s many services.… Continue reading Maximizing Your Business Potential
Forming strategic partnerships with local heating, ventilation, and air conditioning (HVAC) contractors can be a significant growth avenue for propane businesses. This guide explores how such collaborations can be structured for mutual benefit and what they might bring to your business. Identifying Potential HVAC Partners The first step in building a strategic partnership is identifying… Continue reading Partnering with HVAC Contractors: A Path to Growth
Running a propane business means working under strict safety and regulatory standards. These rules exist for good reason – to protect people, property, and the environment – but even the most careful companies can occasionally face a citation or fine. Whether it’s a paperwork error, an inspection misunderstanding, or a compliance delay, receiving a violation… Continue reading Handling Propane Fines with Professionalism
Getting licensed is one of the biggest hurdles in running or expanding a propane business. Whether you’re opening a new branch, adding new delivery routes, or renewing permits, the process can take time, and time means money. Delays in paperwork, inspections, or state reviews can slow your operations and cause unnecessary frustration. That’s why finding… Continue reading How to Fast-Track the License Approval Process
Local energy fairs bring together homeowners, businesses, and energy professionals to explore new ideas about power, safety, and sustainability. For propane businesses, these events are more than just gatherings; they’re opportunities to connect directly with the community, educate the public, and highlight propane’s role as a clean, dependable energy source. When approached strategically, energy fairs… Continue reading Local Energy Fairs Boost Propane Awareness
For decades, propane marketers relied on price and supply as their main competitive advantages. Whoever had the lowest rate or the fastest delivery time usually secured the sale. But as customer expectations evolve and operational costs rise, the industry is entering a new phase — one where exceptional service defines success more than gallons delivered.… Continue reading Competing Through Service, Not Just Supply
The propane market continues to evolve in ways that challenge traditional business models. Industry leaders are now referring to a noticeable “Lefty Shift” — a movement where weather patterns, customer consumption habits, and price dynamics are drifting away from the predictable norms many businesses once relied on. For propane marketers, understanding and adapting to this… Continue reading Shifting Patterns in Propane Demand
Each year, propane marketers across the country send out Duty to Warn mailings — an essential part of risk management and customer education. But what often begins as a compliance requirement can actually become a strategic opportunity to build stronger customer relationships. Here’s how… A Modern Approach to Duty to Warn Traditionally, Duty to Warn… Continue reading Strengthening Customer Trust Through Smarter Safety Communication
Every propane company has something that makes it stand out – something that customers notice, employees feel, and competitors respect. Sometimes, though, it can be difficult to explain exactly what that is. That’s where a “one word” value exercise can help. It’s a simple but powerful way to uncover the true core of your business. By identifying one word that captures what your company stands for, you give your team and your customers a clear sense of who you are and what you believe in. The propane industry is built on trust, reliability, and service. But beyond those common traits, every business has its own character. Some are known for…
On October 21, 2025, a devastating explosion in Bowne Township, Michigan, shook the propane industry. A home on Freeport Avenue near 100th Street was completely leveled after a propane tank exploded, sending two people to the hospital with serious burn injuries. The Freeport Fire Department confirmed that the blast triggered a fire that destroyed the… Continue reading How Digital Documentation Protects Propane Companies From Legal Risks
Safety Starts with Communication — A New Standard for Customer Safety and Compliance Philadelphia, PA – October 21, 2025 — Propane Safety Pro, a trusted name in propane safety and compliance, has officially launched Duty to Warn, a nationwide service designed to help propane companies meet their annual safety communication requirements with ease and reliability.… Continue reading Propane Safety Pro Introduces “Duty to Warn” Service for Propane Retailers
As temperatures begin to cool and the winter season approaches, propane businesses enter one of their most demanding times of the year. Customer needs rise sharply, delivery schedules tighten, and weather patterns can shift unexpectedly overnight. The ability to anticipate and respond to these seasonal challenges often determines whether a propane retailer can maintain smooth… Continue reading Weather Preparedness for Propane Businesses
Every propane delivery business faces the same challenge: empty miles. These are the trips your trucks make without carrying product, often on the way back from a delivery or heading to a new route. They are also called deadhead miles, and while they seem like a normal part of doing business, they quietly drain your… Continue reading Turning Empty Miles Into Revenue
In the propane industry, trust is built through consistency, safety, and transparency. While many safety practices happen behind the scenes, one of the most visible and reassuring forms of communication is the annual Duty to Warn mailing from propane dealers — a clear reminder to customers that their safety truly matters. More Than Compliance Every… Continue reading Strengthening Customer Trust Through Duty to Warn
In a propane business, teamwork isn’t limited to just one department. From dispatchers to drivers, technicians to customer service staff, everyone plays a vital role in keeping operations running without delay. But when communication depends too much on phone calls or in-person meetings, it can slow down response times and cause confusion, especially when teams… Continue reading Async Tools Keep Propane Workflows Smooth
Every propane business, no matter its size, faces moments when operations slow down. Deliveries get delayed, paperwork piles up, or employees wait on approvals before moving forward. These small interruptions, called bottlenecks, may seem minor, but over time they can drain productivity, increase costs, and frustrate both employees and customers. Keeping your operations running smoothly… Continue reading Eliminating Bottlenecks in Propane Operations
Every propane business manages a wide range of assets including tanks, cylinders, trucks, regulators, and safety equipment. Keeping track of where each one is located, when it was last serviced, and who is responsible for it can be a daily challenge. As your business grows, the task of managing these moving parts becomes more complex,… Continue reading Smart Tagging Systems Streamline Equipment Management
As propane businesses prepare for the busy winter season, safety must remain at the center of every operation. During this time, demand increases sharply, drivers cover longer routes, and equipment runs more frequently. This surge in activity leaves little room for error. Conducting a comprehensive safety audit before peak season hits will do much to… Continue reading The Importance of Safety Audits Before Peak Deliveries
Running a propane business comes with its own set of financial challenges. Prices rise and fall, demand shifts with the seasons, and smaller retailers often face tighter margins compared to larger competitors. The unpredictability of weather, global energy markets, and operating costs can make long-term financial planning difficult. In order to remain stable and profitable,… Continue reading Strengthening Financial Stability for Small Businesses
Reaching the right customers takes more than just running ads or offering discounts; it requires knowing exactly who those customers are. Every propane business serves a mix of people with different needs, from homeowners heating rural properties to commercial clients managing large fleets or agricultural operations. Propane persona development helps you identify and understand these… Continue reading Know Your Customers, Grow Your Business
The propane industry is built on trust, safety, and reliability. For businesses, meeting regulatory requirements is about more than simply checking a box – it’s about protecting customers, employees, and the company’s reputation. As federal and state safety codes evolve, keeping up with them has become more complex and time-consuming. Yet, staying ahead of compliance… Continue reading Staying Ahead of Regulatory Compliance
The propane industry is changing quickly, and one of the biggest forces driving that change is the wave of mergers and acquisitions happening across the country. Larger companies are buying smaller ones, regional distributors are joining forces, and investors are entering the market to expand their reach. For small propane businesses, these moves can feel… Continue reading Adapting to Change in the Propane Merger Landscape
The propane industry often focuses on large-scale changes involving new equipment, safety standards, and regulations, but promising opportunities are sometimes found in smaller, faster shifts known as micro-trends. These are the subtle movements in customer behavior, technology use, or local demand that happen before the rest of the market notices. For propane companies, spotting and… Continue reading Identifying Propane Market Micro-Trends Early On
When severe weather strikes, the impact on communities can be devastating. Power lines go down, homes are left without heat, and businesses face interruptions that can last for days or even weeks. In these moments, access to reliable energy is not just about comfort, it can mean safety, survival, and the ability to recover quickly.… Continue reading Weather Disasters Show the Value of Propane Power
In the early hours of March 18, 2025, a quiet neighborhood in Sweet Home, Oregon, was shattered by a sudden blaze that consumed a camp trailer on Brush Creek Road. Around 1:40 a.m., what began as a faint hiss at the connection between a small propane heater and its tank became a roaring fire that… Continue reading Sweet Home RV Inferno: How a Single Propane Line Leak Could Torch Your Company’s Future
