Negative online reviews can feel like a punch in the gut, especially when you’ve worked hard to provide excellent service. In the propane industry, where trust, safety, and reliability are essential, a single poor review can feel like it overshadows dozens of positive ones. But the truth is, a negative review doesn’t have to harm… Continue reading Handling Negative Online Reviews With Professionalism

No matter how well you run your propane business, mistakes in billing can happen. A simple error, like charging the wrong amount or missing a payment due, can quickly turn into a big problem if it goes unnoticed. Customers might lose trust, payments could be delayed, and in some cases, you may even face legal… Continue reading Why Accurate Billing Protects Your Company

Across the country, farmers depend on irrigation to keep their crops healthy and their operations productive. Watering systems are not just an option — they are essential to ensuring consistent yields and protecting against dry conditions. Traditionally, many farms have relied on diesel or electric-powered irrigation engines, but these options come with challenges such as… Continue reading Farmers Gain Efficiency With Propane Irrigation Engines

The United States continues to produce oil and natural gas at high levels, propane benefits and this steady growth has a direct effect on the propane industry. Since propane is a byproduct of both oil refining and natural gas processing, more production of those fuels means a greater propane supply. This connection places propane in… Continue reading Propane Benefits From Strong U.S. Oil and Gas Output

The Sterling, Virginia propane explosion of February 2024 did not simply end with the complete destruction of a home or the tragic death of firefighter Trevor Brown. What followed was a lengthy courtroom drama and a series of lawsuits that now stand as a warning for the entire propane industry. In July 2025, the veteran… Continue reading Conviction in the Sterling, VA Explosion: How Propane Companies Can Protect Themselves Against Lawsuits and Criminal Charges (Part Two)

The propane industry is built on precision, responsibility, and strict adherence to safety protocols. Every service call involves hazardous materials that, if mishandled, can quickly spiral into disaster. The tragic events of February 16, 2024, in Sterling, Virginia, illustrate just how devastating the consequences of a single safety lapse can be, not only in terms… Continue reading The Sterling, VA Propane Disaster: A Wake-Up Call on Safety Neglect and Legal Risks for Propane Businesses (Part One)

Most people feel there are never enough hours in the day. You might start the morning with a list of things to do, but by the afternoon, unexpected calls, small tasks, and urgent requests can take over. Before you know it, the day is nearly over, yet the most important work remains unfinished. This isn’t… Continue reading Better Time Management Boosts Business Success

Missed calls can mean missed opportunities. Every time a customer’s call goes unanswered, there’s a chance they will turn to a competitor instead. Whether it’s because the office was busy, it was after hours, or the line was tied up, those calls still represent people who had a need and possibly a purchase waiting to… Continue reading How a Call-Back System Can Save Missed Sales

Energy markets always move up and down, and the propane industry is no exception. When prices trend higher, both businesses and households feel the impact on their budgets. But when propane prices move into a downtrend, the picture changes. Buyers often envision more room to plan, purchase, and invest with confidence. These time periods of… Continue reading Propane Buyers Gain More in a Market Downtrend

Forklifts are essential tools in many different industries, most often used in warehouses and construction sites. They keep materials moving, save time and effort, and help businesses operate more efficiently. However, forklifts also come with various risks, especially when powered by propane. While propane is a safe and reliable fuel, it must be handled correctly… Continue reading Propane Forklift Safety Protects People and Businesses Alike

Festivals and outdoor events are some of the most challenging environments to keep running smoothly. They bring together hundreds – and sometimes thousands –  of people who expect comfort, safety, and entertainment without unpleasant interruptions. Behind the music, food, and lights, there has to be a dependable energy source that can handle the demand. Propane… Continue reading Outdoor Festivals Depend on Propane for Reliable Energy

Every propane business owner knows that numbers tell a story. Sales totals, delivery costs, and payroll are all part of the fiscal picture, but financial ratios bring these details together in a way that shows the overall health of your company. The challenge is that not every ratio is equally useful. Some can create noise,… Continue reading The Financial Ratios That Drive Propane Companies

Few things create more stress for a propane business than a truck breaking down in the middle of a delivery route. Customers are expecting their fuel in a timely manner, the driver is stranded, and the rest of the day’s schedule begins to unravel. Breakdowns are not only costly in terms of repairs, but they… Continue reading How Propane Businesses Handle Mid-Route Breakdowns

Propane – The energy landscape is shifting — and quickly. The U.S. Department of Energy’s latest report on electric grid reliability highlights a growing concern: America’s electric infrastructure may not be prepared for the expected surge in demand driven by AI, data centers, and expanded manufacturing sites. That matters not just in big cities, but… Continue reading Rising Demand, Aging Grid: Why Forward-Thinking Growers Are Revisiting Propane

In today’s changing energy market, propane businesses are looking for ways to keep supply steady and operations efficient. With U.S. propane production and exports on the rise, there is an opportunity for small and mid-sized marketers to refine their sourcing strategies and better prepare for seasonal demand swings. One factor helping improve reliability is increased… Continue reading Strengthening Propane Supply with Smarter Sourcing Strategies

Out-of-gas incidents require immediate, careful handling. While some interruptions of service stem from simple supply issues, others can indicate leaks, appliance malfunctions, or unsafe system conditions. Timely and methodical responses will do much to protect customers, technicians, and company liability. They will also preserve customer confidence in your service reliability, a foundational component in any… Continue reading Managing Out-of-Gas Calls: Safety and Operational Best Practices

Delivery fees can be a sensitive topic for customers. While most people understand that delivering products and services costs money, the way you set and explain those fees can greatly affect how they feel about your business. If customers believe they’re paying too much or that the charges are unclear, trust can erode quickly. On… Continue reading Setting Delivery Fees That Keep Customers Happy

Adding a new service to your business can seem like an exciting way to attract more customers, boost revenue, and stand out from competitors. But every new service comes with its own costs, demands, and risks. While it may feel tempting to move on this type of venture rather quickly, it’s worth slowing down to… Continue reading Questions to Ask Before Adding a New Service

Your website is more than just a place to list your services, it’s a chance to show real proof of the value you provide. One of the most powerful ways to do this is by sharing customer stories. These stories bring your business to life in a way that ordinary descriptions can’t. They give potential… Continue reading Customer Stories Build Trust in Your Business

Retail propane distributors face more price swings than many other industries. From seasonal demand shifts to sudden supply chain changes, the price of propane can rise or fall fast—and that makes it tough to keep your margins steady. While you can’t control the market, you can prepare for it. That’s where risk management and hedging… Continue reading Ways Retail Propane Distributors Manage Risk

In any business, growth doesn’t just come from selling more or cutting costs. It also comes from your people getting better at what they do. When employees are learning, trying new things, and building new skills, your whole operation gets stronger. That’s where upskilling and stretch projects come in. These aren’t just buzzwords; they’re practical… Continue reading Upskilling Your Team for a Stronger Business

Bringing on new drivers in the propane industry is more than simply filling seats in trucks. It’s about passing on your values, safety standards, and strong work ethic. But without a strong training process, new hires can feel lost or rushed – and that can lead to mistakes. A driver mentorship program helps correct that… Continue reading Passing the Torch: Build a Propane Driver Mentorship Program That Sticks