Out-of-gas incidents require immediate, careful handling. While some interruptions of service stem from simple supply issues, others can indicate leaks, appliance malfunctions, or unsafe system conditions. Timely and methodical responses will do much to protect customers, technicians, and company liability. They will also preserve customer confidence in your service reliability, a foundational component in any… Continue reading Managing Out-of-Gas Calls: Safety and Operational Best Practices

Delivery fees can be a sensitive topic for customers. While most people understand that delivering products and services costs money, the way you set and explain those fees can greatly affect how they feel about your business. If customers believe they’re paying too much or that the charges are unclear, trust can erode quickly. On… Continue reading Setting Delivery Fees That Keep Customers Happy

Adding a new service to your business can seem like an exciting way to attract more customers, boost revenue, and stand out from competitors. But every new service comes with its own costs, demands, and risks. While it may feel tempting to move on this type of venture rather quickly, it’s worth slowing down to… Continue reading Questions to Ask Before Adding a New Service

Your website is more than just a place to list your services, it’s a chance to show real proof of the value you provide. One of the most powerful ways to do this is by sharing customer stories. These stories bring your business to life in a way that ordinary descriptions can’t. They give potential… Continue reading Customer Stories Build Trust in Your Business

Retail propane distributors face more price swings than many other industries. From seasonal demand shifts to sudden supply chain changes, the price of propane can rise or fall fast—and that makes it tough to keep your margins steady. While you can’t control the market, you can prepare for it. That’s where risk management and hedging… Continue reading Ways Retail Propane Distributors Manage Risk

In any business, growth doesn’t just come from selling more or cutting costs. It also comes from your people getting better at what they do. When employees are learning, trying new things, and building new skills, your whole operation gets stronger. That’s where upskilling and stretch projects come in. These aren’t just buzzwords; they’re practical… Continue reading Upskilling Your Team for a Stronger Business

Bringing on new drivers in the propane industry is more than simply filling seats in trucks. It’s about passing on your values, safety standards, and strong work ethic. But without a strong training process, new hires can feel lost or rushed – and that can lead to mistakes. A driver mentorship program helps correct that… Continue reading Passing the Torch: Build a Propane Driver Mentorship Program That Sticks

Many propane companies started with a handshake and a promise – a promise to help a neighbor, get the job done, and keep folks warm. But over time, what began as small, friendly favors – like tank swaps, minor repairs, or after-hours calls – can turn into routine, unpaid work that costs your company real… Continue reading The Hidden Cost of Saying “No Charge” Too Often

When propane delivery ramps up during busy seasons, it’s easy for overtime hours to sneak past unnoticed. A few extra hours here and there can add up quickly – and before you know it, your labor costs are eating into your margins. If you’re not tracking it closely, overtime can become one of the biggest… Continue reading One Route Too Many: Managing Overtime Before It Grows

The rising cost of insurance is hitting propane businesses hard. Whether you are running a single-location operation or managing a growing fleet, you’ve probably noticed that premiums have jumped in recent years. It’s not just the ever-increasing costs that are concerning; it’s also the demands insurers are placing on safety practices, reporting, and risk management.… Continue reading Insurance Costs Climbing? Here’s What the Smartest Operators Are Doing

Propane’s unique properties, particularly its high energy density, position it as a critical energy source across residential, commercial, and industrial applications. This characteristic enables efficient energy delivery, making propane a versatile and sustainable option in a rapidly evolving energy landscape. With multiple severe weather events in 2025 highlighting the need for reliable and efficient fuels,… Continue reading Power in Every Drop: Why Energy Density Matters

If you’ve noticed changes in propane pricing, supply trends, or customer concerns lately, it might have something to do with crude oil. Crude plays a big role in the propane market, and recent shifts in production, exports, and demand are making quite an impact. Whether you’re managing current deliveries or planning for the months ahead,… Continue reading How Crude Oil Changes Impact Your Propane Supply

Running a propane business takes more than keeping tanks filled and trucks on the road. Behind the scenes, your financial records tell the full story of how strong your company really is. And, one of the best tools you have is your balance sheet. A balance sheet isn’t just something for the accountant to review… Continue reading Behind the Numbers: What Your Balance Sheet Reveals

In many parts of the country, propane businesses face a familiar challenge: natural gas. It’s often promoted as the “clean” or “modern” option, backed by big utility companies and government support. For homeowners and businesses comparing fuel types, it can be hard to explain why propane is still a strong option – without sounding like… Continue reading Winning Customers Without Fighting Natural Gas

School districts prioritize safe, cost-effective, and environmentally responsible transportation solutions to ensure reliable student services. Propane-powered school buses have emerged as a compelling option, offering reduced maintenance demands and operational efficiency compared to diesel alternatives. For those seeking dependable and sustainable fleet operations, propane’s benefits are particularly significant for school bus maintenance. Its clean-burning properties… Continue reading Smarter School Fleets: Why Buses Run Better on Propane

Running a propane business requires a consistent focus on tanks, trucks, and deliveries. However, it’s ultimately about people. The stronger your ties are to your local community, the more trust you build, and that trust often turns into long-term business. One powerful way to make those connections is by joining and participating in local service… Continue reading The Power of Local Service Clubs for Propane Owners

If you own a propane business with one or more partners, a clear and well-written buy-sell solid agreement is one of the most important documents you can have. This is about protecting your company, your family, and your investment. Life happens. Whether someone retires, passes away, or decides to move on, a buy-sell agreement lays… Continue reading Future-Proof Your Company With a Solid Agreement

Running a propane company takes more than trucks and tanks. It takes people you trust to show up, get the work done right, and take ownership when things go wrong. But trust doesn’t mean turning a blind eye. You still need to know that your team is pulling their weight, hitting deadlines, and following safety… Continue reading Propane Company – Accountability Without Micromanaging: Is It Possible?

When a storm knocks out power or roads shut down after a wildfire or flood, families and local businesses quickly find out how ready – or unready – they are for real emergencies. One of the biggest challenges during these events is keeping things running. That means heating homes, cooking food, fueling backup systems, and… Continue reading Emergency-Ready Energy: Why Propane Belongs in Your Town’s Strategic Plan

Keeping your propane buyers customers coming back year after year involves more than just delivering fuel on time. It’s about creating a connection, solving problems before they grow, and being the kind of service-oriented company people trust. When you work to establish client loyalty, you not only keep more customers – you also grow by… Continue reading Beyond the Refill: Turning Propane Buyers Into Lifelong Clients

There’s a belief that keeps making the rounds, especially during colder months or energy policy debates – the idea that the propane supply in the United States is fragile or unreliable. While this idea spreads quickly, the truth is that the propane supply is much more stable. Propane is not only a dependable fuel that’s… Continue reading Is the U.S. Propane Supply Really at Risk?

Public speaking is something many people try to avoid, but it’s one of the most useful skills you can develop, especially in the business world. Whether you’re speaking at an industry-wide meeting, presenting to local customers, or training your team, the way you communicate publicly can leave a lasting impression. The good news is, you… Continue reading Public speaking – Simple Ways to Speak With More Confidence