propane customer trust Archives

Equipment Finance in 2026 and the Buy or Delay Decision

Propane marketers are heading into 2026 with tighter margins, higher labor costs, and a market shaped by ongoing consolidation. Financing conditions have shifted from easy money to selective credit, and that reality is changing how owners think about trucks, service vehicles, and bulk equipment. In a consolidating industry, capital decisions ripple beyond the balance sheet.… Continue reading Equipment Finance in 2026 and the Buy or Delay Decision

Regional Stock Tightness and Smarter Pre-Buy Decisions

Consolidation has changed how propane supply decisions ripple through organizations. Fewer independent buyers, centralized procurement teams, and shared storage strategies mean that one pre-buy decision can affect pricing discipline, service standards, and customer trust across multiple markets. At the same time, regional propane stocks continue to move unevenly, creating pressure to act quickly when numbers… Continue reading Regional Stock Tightness and Smarter Pre-Buy Decisions

The Perks of Partnering With Your Local Chamber of Commerce

Local chambers of commerce play a major role in shaping the business climate of a town or region. They bring together business owners, community leaders, and service providers who all want the same thing – to help their communities grow. For propane companies, partnering with a local chamber can open doors that are hard to… Continue reading The Perks of Partnering With Your Local Chamber of Commerce

Clear Communication When Service Is Disrupted

Service interruptions and emergency situations place propane companies under intense scrutiny. Whether caused by extreme weather, supply constraints, or operational challenges, these moments test not only logistics but customer trust. During disruptions, customers are often anxious, uncertain, and heavily dependent on timely information – making communication as critical as the service response itself. How a… Continue reading Clear Communication When Service Is Disrupted

Stay Visible, Stay Competitive: Why Propane Leaders Are Focusing on Social Media

Social media has become a pivotal tool for businesses in the propane industry, offering opportunities to enhance brand visibility, engage customers, and address market challenges. Industry leaders recognize its potential to connect with diverse audiences, yet they also acknowledge the complexities of managing an effective online presence. Here’s a practical guide to achieving both of… Continue reading Stay Visible, Stay Competitive: Why Propane Leaders Are Focusing on Social Media

Local Energy Fairs Boost Propane Awareness

Local energy fairs bring together homeowners, businesses, and energy professionals to explore new ideas about power, safety, and sustainability. For propane businesses, these events are more than just gatherings; they’re opportunities to connect directly with the community, educate the public, and highlight propane’s role as a clean, dependable energy source. When approached strategically, energy fairs… Continue reading Local Energy Fairs Boost Propane Awareness

Strengthening Customer Trust Through Smarter Safety Communication

Each year, propane marketers across the country send out Duty to Warn mailings — an essential part of risk management and customer education. But what often begins as a compliance requirement can actually become a strategic opportunity to build stronger customer relationships. Here’s how… A Modern Approach to Duty to Warn Traditionally, Duty to Warn… Continue reading Strengthening Customer Trust Through Smarter Safety Communication

Strengthening Customer Trust Through Duty to Warn

In the propane industry, trust is built through consistency, safety, and transparency. While many safety practices happen behind the scenes, one of the most visible and reassuring forms of communication is the annual Duty to Warn mailing from propane dealers — a clear reminder to customers that their safety truly matters. More Than Compliance Every… Continue reading Strengthening Customer Trust Through Duty to Warn

Customer Habits Shape Business Success

Every propane business depends on one simple truth: customers make choices every day that affect how much propane they use, when they refill, and whether they will remain loyal to their fuel supplier. These choices are shaped by habits, convenience, price sensitivity, and trust. When you understand what factors influence these decisions, you can better… Continue reading Customer Habits Shape Business Success

The Importance of Safety Audits Before Peak Deliveries

As propane businesses prepare for the busy winter season, safety must remain at the center of every operation. During this time, demand increases sharply, drivers cover longer routes, and equipment runs more frequently. This surge in activity leaves little room for error. Conducting a comprehensive safety audit before peak season hits will do much to… Continue reading The Importance of Safety Audits Before Peak Deliveries

Putting Customers at the Heart of Propane Service

In today’s propane industry, great products and fair pricing are no longer enough to stay ahead. What truly sets successful propane companies apart is the way they treat their customers. A customer-centric corporate culture means putting people first, listening carefully to their needs, solving their problems quickly, and striving to make every interaction a positive… Continue reading Putting Customers at the Heart of Propane Service

The Financial Advantage of Early-Buy and Pre-Buy Programs

As propane businesses prepare for the upcoming winter demand, managing pricing and cash flow becomes a top priority. One effective strategy that greatly benefits both companies and customers is offering early-buy and pre-buy programs. These plans create financial stability ahead of the heating season while strengthening client relationships built on trust and predictability. Building Stability… Continue reading The Financial Advantage of Early-Buy and Pre-Buy Programs

A Practical Safety Guide for Propane Businesses

Propane plays a vital role in powering homes, farms, and businesses. While it is a reliable and efficient fuel, handling it requires strict attention to safety. For propane companies, keeping employees and customers safe not only protects lives but also builds trust and ensures compliance with regulations. A strong safety culture can also reduce costly… Continue reading A Practical Safety Guide for Propane Businesses

Employee Stories Enhance Marketing Efforts

Every business has a story, but often the most powerful ones come from within. Employees carry the experiences, values, and daily dedication that shape how a company operates. Sharing those stories publicly not only builds trust with customers but also creates an authentic voice that no advertisement can fully capture. When employees talk about their… Continue reading Employee Stories Enhance Marketing Efforts

Staying Prepared for Field Inspections

Safety and compliance are at the core of daily operations for propane businesses. Regulators often conduct field inspections to make sure companies are following established standards that protect both employees and customers. While some inspections are scheduled, others happen without notice. These surprise inspections can cause stress for unprepared teams, but with the right approach,… Continue reading Staying Prepared for Field Inspections

Growing Gallon Sales in the Propane Business

For many propane retailers, increasing gallon sales is a top priority. But in today’s competitive market, success requires more than simply offering the lowest price. Building stronger customer relationships, providing reliable service, and looking for new opportunities can all make a measurable difference in growth. Go Beyond Price Competition While price will always matter to… Continue reading Growing Gallon Sales in the Propane Business

Propane Pace Drives Faster Customer Fulfillment

Running a propane business means you’re not just delivering fuel; you’re also delivering reliability. Customers expect orders to be filled quickly, as propane keeps their homes warm, powers their equipment, or fuels their businesses. Delays can lead to frustration, lost trust, and even lost clients. That’s why creating a system that accelerates customer order fulfillment… Continue reading Propane Pace Drives Faster Customer Fulfillment

How Webinars Strengthen Business Success

The propane industry is built on relationships, knowledge, and trust. Whether you serve homeowners, farmers, or commercial clients, customers often want more than just a fuel delivery; they want a partner who understands their needs and provides solutions. Hosting webinars has become one of the most effective ways to share expertise, educate clients, and showcase… Continue reading How Webinars Strengthen Business Success

Managing Propane Stock Rotation Protects Your Business

Propane businesses know that keeping tanks filled and ready is only part of the job. What often gets overlooked is how stock is managed in storage yards and warehouses. Without a clear system for rotation, companies risk holding onto older cylinders too long, which can lead to safety concerns, product loss, and wasted money. Managing… Continue reading Managing Propane Stock Rotation Protects Your Business

Improving Accuracy in Propane Fuel Gauges

Propane businesses depend on accurate readings to manage deliveries, track inventory, and keep customers safe. One of the most important tools in this process is the fuel gauge. A propane tank gauge that has not been calibrated correctly can result in costly mistakes, from unnecessary service calls to missed refills that leave customers frustrated. Proper… Continue reading Improving Accuracy in Propane Fuel Gauges

Propane Recognition: Building Trust and Standing Out

Every propane company works hard to provide safe service, reliable deliveries, and strong customer relationships. But in a competitive market, standing out takes more than simply doing one’s job well. A company’s recognition through industry honors and awards can serve to elevate their reputation, build trust with customers, and open doors to new business opportunities.… Continue reading Propane Recognition: Building Trust and Standing Out

Growing Sales by Partnering With Local Retailers

Working with local retailers on a shared marketing campaign can be one of the most effective ways to reach new customers and strengthen your presence in the community. When you team up with another business, you not only gain access to their customer base, but you also create a sense of shared value that makes… Continue reading Growing Sales by Partnering With Local Retailers

Copiah County Explosion – A Propane Industry Warning on Safety Failures (Part One)

On January 14, 2024, a devastating propane tank explosion rocked Wilderness Road in Copiah County, Mississippi, killing four people and injuring two others. The victims included 43-year-old Calvin “Benjy” Jordan, his son Houston “Bubba” Jordan, 18, his nephew Toler Jordan, 14, and family friend Jeremy Mitchell, 52. Survivors, Mitzi Jordan and Samantha Britt, suffered severe… Continue reading Copiah County Explosion – A Propane Industry Warning on Safety Failures (Part One)

Ethical Practices Build Stronger Propane Businesses

Every decision you make as a propane business owner, from how you set your prices to how you handle safety concerns, shapes your reputation. In this industry, your name is tied to trust, and trust is built on ethics. Ethical business practices go beyond simply following the law. They are about acting in a way… Continue reading Ethical Practices Build Stronger Propane Businesses

The Value of Community Sponsorships for Propane Companies

A propane business is built on more than fuel, tanks, and trucks. It’s also built on trust, reputation, and the relationships you create within your community. People often choose propane providers not only for price and convenience but also for the company’s presence in their local area. Sponsoring community events and programs is one of… Continue reading The Value of Community Sponsorships for Propane Companies

Handling Negative Online Reviews With Professionalism

Negative online reviews can feel like a punch in the gut, especially when you’ve worked hard to provide excellent service. In the propane industry, where trust, safety, and reliability are essential, a single poor review can feel like it overshadows dozens of positive ones. But the truth is, a negative review doesn’t have to harm… Continue reading Handling Negative Online Reviews With Professionalism

Why Accurate Billing Protects Your Company

No matter how well you run your propane business, mistakes in billing can happen. A simple error, like charging the wrong amount or missing a payment due, can quickly turn into a big problem if it goes unnoticed. Customers might lose trust, payments could be delayed, and in some cases, you may even face legal… Continue reading Why Accurate Billing Protects Your Company

How Propane Businesses Handle Mid-Route Breakdowns

Few things create more stress for a propane business than a truck breaking down in the middle of a delivery route. Customers are expecting their fuel in a timely manner, the driver is stranded, and the rest of the day’s schedule begins to unravel. Breakdowns are not only costly in terms of repairs, but they… Continue reading How Propane Businesses Handle Mid-Route Breakdowns

Strengthening Propane Supply with Smarter Sourcing Strategies

In today’s changing energy market, propane businesses are looking for ways to keep supply steady and operations efficient. With U.S. propane production and exports on the rise, there is an opportunity for small and mid-sized marketers to refine their sourcing strategies and better prepare for seasonal demand swings. One factor helping improve reliability is increased… Continue reading Strengthening Propane Supply with Smarter Sourcing Strategies

Setting Delivery Fees That Keep Customers Happy

Delivery fees can be a sensitive topic for customers. While most people understand that delivering products and services costs money, the way you set and explain those fees can greatly affect how they feel about your business. If customers believe they’re paying too much or that the charges are unclear, trust can erode quickly. On… Continue reading Setting Delivery Fees That Keep Customers Happy