Hiring the right people is one of the most important decisions you can make in your business. A good hire keeps your operation running smoothly, helps your customers feel safe and valued, and strengthens your team. But a bad hire? That can cost you far more than just time and training. It can lead to… Continue reading How Can You Avoid the Cost of a Bad Hire?
When it comes to building trust and companies growing a business, there are many tools you can use, but two of the most common are public relations and content marketing. At first glance, they might seem alike. Both aim to get your message out and help your business get noticed. But they work in very… Continue reading How PR and Content Marketing Help Companies Grow
For many propane companies, credit card payments are part of daily operations. They make it easier for customers to pay on time, reduce paperwork, and help you keep cash flowing. But if not managed properly, they can quietly drain your profits through hidden fees, delays, and accounting headaches. The good news is, with a few… Continue reading The Truth About Credit Cards and Your Propane Profits
Employee reviews are never easy when times are tough. Whether your propane business is facing high costs, short staff, or slower growth, having honest conversations with team members about their performance can feel harder than usual. But even in difficult times – especially in difficult times – clear and fair appraisals are still important. They… Continue reading What Tough Appraisals Can Teach You About Your Team
Accidents in the propane business can happen, even with all the right training and safety steps in place. When something goes wrong and a claim is filed, how you handle it can make a big difference. A smooth, fast response protects your customers, your team, and your business. But if you’re not prepared, it can… Continue reading Insurance Claims and Propane: Don’t Let Chaos Win
Propane tanks don’t wear out overnight. The process of tank deterioration happens gradually over years of use, wear and tear, and exposure to various kinds of weather. If you’re not keeping track of how long your tanks have been in service, you could be risking safety, unexpected costs, and lost company time. Each tank’s lifespan… Continue reading The Importance of Monitoring Propane Tank Lifespans
Building a strong team culture is one of the best ways to keep employees engaged, loyal, and productive. When people feel respected and included, they work harder, stay longer, and bring better ideas to the table. But creating a culture where everyone feels valued doesn’t happen by accident, and it can go wrong if you’re… Continue reading What Dangers Should You Avoid When Building Team Culture?
Running a small propane dollar company means wearing a lot of hats. You may be handling sales, dispatching trucks, checking invoices, and managing customer calls all in the same day. But when it comes to finances, many small businesses still group all expenses into one big pot. That works for a while, but as your… Continue reading The Budgeting Fix That Helps Every Propane Dollar Work Harder
Hiring the next generation can be a challenge, especially in the Propane Company, where the work is hands-on and the pace is steady. Gen Z, a demographic made up of the people born between the late 1990s and early 2010s, is now entering the workforce in large numbers. They grew up with smartphones/ tablets, fast… Continue reading Gen Z Is Looking for Purpose – Can Your Propane Company Offer It?
When the peak propane season is over, it’s easy for employees to feel like they’re running on half-speed. The phones slow down. The deliveries stretch out. And suddenly, the fast pace that kept everyone busy is replaced by long, quiet days. If you’re not careful, this slower season can lead to boredom, low morale, or… Continue reading How Do You Keep Staff Engaged off Propane Season?
Selling your propane business is a big decision. After years of building your company, managing customers, and keeping operations running, you’ve earned the right to think about the next step. Whether you’re ready to retire or just want to explore new opportunities, selling to a consolidator might sound like the easiest path. But before you… Continue reading Selling to a Consolidator Sounds Easy – But Is It Wise?
If you’re like most propane business owners, your time is split between service calls, deliveries, and day-to-day challenges. With everything on your plate, it’s easy to wonder if something like a digital newsletter is still worth your time. But the truth is, e-newsletters continue to be one of the best ways to stay connected with… Continue reading From Quiet to Top-of-Mind: The Power of Newsletters
When you work in a family-owned or long-standing propane business, your name carries meaning. It’s not just about the trucks, the tanks, or the logo. It’s about the people who built it, the values they lived by, and the trust they earned. Carrying that legacy forward is something to be proud of, and it’s something… Continue reading More Than Fuel: Why Your Propane Legacy Matters
When you’re running a propane company, one of the hardest things to let go of is dispatching. It’s the brain of the operation, controlling where trucks go, when deliveries happen, and how problems get solved in the field. If you’ve been making most of those decisions yourself – or checking up behind everyone – it’s… Continue reading Turning Your Dispatchers Into Confident Decision-Makers
Running a propane business means you’re always wearing more than one hat. You’re trying to grow your sales, take care of your customers, and still have time to handle service calls, installations, and safety checks. Some days, the sales side pulls you in one direction, while the service side demands your time somewhere else. If… Continue reading Don’t Let Sales or Service Slip – Here’s How to Balance Both
Propane prices can swing quickly. That’s why many propane business owners look to futures contracts as a way to protect themselves or improve their profits. But there’s a big difference between trading futures for a profit and using them to hedge your costs. If you’re considering propane futures, you need to know which approach fits… Continue reading Hedge or Hustle? Choosing the Right Propane Price Strategy
Storage tanks are a major investment for any propane business. Whether you’re growing your customer base or replacing older equipment, these tanks are key to keeping your operations running smoothly. However, buying tanks doesn’t have to break your budget. With a smart plan and careful timing, you can bring costs down while still getting the… Continue reading The Savvy Buyer’s Guide to Propane Tank Savings
If you want your community ads to catch attention and bring in customers, the timing matters just as much as the message. You could have the best ad in town, but if it shows up when no one is looking or caring, it won’t do much. Figuring out the best times of year to run… Continue reading Timing Is Everything: Run Your Propane Ads Like a Pro
Seasonal RV Crowd parks offer a steady wave of propane demand, especially during peak travel months when vacationers and full-time RVers set up camp. If you’re looking to grow your propane business without committing to major new infrastructure, these parks can be a strong place to start. The key is figuring out how to serve… Continue reading Tank Up at the Campground: Profiting from the RV Crowd
If you’ve ever watched a quick video online and felt informed or entertained in less than a minute, you’ve already seen how powerful short-form video can be. These short clips, also known as reels, are all over platforms like Facebook, Instagram, and YouTube. They quickly catch people’s attention and leave a strong message in just… Continue reading Short Videos Are Fueling Propane Growth – Are You In?
Trust isn’t something you can buy. It’s earned slowly, through every delivery, phone call, and handshake. If you’re running a propane business, you know how important trust is to your long-term success. It’s what brings customers back year after year, and it’s what turns a local business into a household name. But how do you… Continue reading The Secret to Becoming the #1 Name in Propane
When emergencies happen in small towns, volunteer fire departments are often the first ones to show up. They’re the ones making quick decisions, protecting lives, and handling dangerous situations – including propane-related incidents. If you own or run a propane business, these local fire teams aren’t just a part of your community, they’re also your… Continue reading Building Safety Bonds with Your Local Fire Team
Running a propane business isn’t for the faint of heart. You juggle service calls, safety protocols, staffing, scheduling, and customer care – sometimes all before lunch. It’s easy to feel like asking for help means you’re falling short. But the truth is, knowing when to reach out isn’t a weakness. It’s actually a strength that… Continue reading Asking for Help Isn’t Weakness, It’s Leadership
Getting a leak call after hours is one of the most serious situations you’ll face in the propane business. It can be stressful, urgent, and often happens at the worst time – late at night, during dinner, or when you’re finally winding down for the day. But when safety is on the line, every second… Continue reading What Should You Do When a Leak Call Comes In?
Running a business means keeping your team motivated while also meeting your corporate goals. One way to do both is by offering a bonus program. However, not all bonus programs work the same way. Some bring great results, while others create confusion or even tension. If you want to set up a bonus plan for… Continue reading From Paycheck to Powerhouse: Smart Bonus Strategies
Running a propane business means more than just keeping up with deliveries. It also means planning for growth. One way to achieve smart growth is by placing your operations where the demand is already high. When a certain area starts calling in more orders than usual, it may be time to ask yourself if a… Continue reading Serving More Customers Starts with the Right Location
It’s easy to assume that checking a propane tank gauge is second nature, especially if you’ve been in the industry for years. But for some of your customers, especially seniors, this basic task can feel uncertain, unfamiliar, or even risky. Many older adults want to stay independent and manage their energy needs on their own,… Continue reading Helping Seniors Feel Confident with Their Propane Tank
In many communities, landlords are some of the busiest propane customers you’ll deal with. From duplexes to apartment buildings to mobile home parks, these property owners often juggle multiple tanks across different units and tenants. Some properties may be on automatic delivery, while others are will-call. Some tanks are landlord-owned, and others are rented. Keeping… Continue reading Making Propane Easy for Landlords With Multiple Properties
When someone calls your company, the first voice they hear usually belongs to a member of your office staff. That one interaction can shape how the customer feels about your entire business. Whether it’s a homeowner asking about a tank size or a contractor needing a quick quote, your team needs to be ready for… Continue reading Empowering Office Staff to Deliver Confidence
Great customer service doesn’t stop when the propane tank is full or the paperwork is signed. If you’re like most propane business owners, your drivers drop off the fuel, wave goodbye, and head to the next stop. But what if you could turn that moment into something more? What if asking one simple question after… Continue reading Small Question, Big Impact: How to Keep Customers Coming Back
