If you’ve ever watched a quick video online and felt informed or entertained in less than a minute, you’ve already seen how powerful short-form video can be. These short clips, also known as reels, are all over platforms like Facebook, Instagram, and YouTube. They quickly catch people’s attention and leave a strong message in just… Continue reading Short Videos Are Fueling Propane Growth – Are You In?
Trust isn’t something you can buy. It’s earned slowly, through every delivery, phone call, and handshake. If you’re running a propane business, you know how important trust is to your long-term success. It’s what brings customers back year after year, and it’s what turns a local business into a household name. But how do you… Continue reading The Secret to Becoming the #1 Name in Propane
When emergencies happen in small towns, volunteer fire departments are often the first ones to show up. They’re the ones making quick decisions, protecting lives, and handling dangerous situations – including propane-related incidents. If you own or run a propane business, these local fire teams aren’t just a part of your community, they’re also your… Continue reading Building Safety Bonds with Your Local Fire Team
Running a propane business isn’t for the faint of heart. You juggle service calls, safety protocols, staffing, scheduling, and customer care – sometimes all before lunch. It’s easy to feel like asking for help means you’re falling short. But the truth is, knowing when to reach out isn’t a weakness. It’s actually a strength that… Continue reading Asking for Help Isn’t Weakness, It’s Leadership
Getting a leak call after hours is one of the most serious situations you’ll face in the propane business. It can be stressful, urgent, and often happens at the worst time – late at night, during dinner, or when you’re finally winding down for the day. But when safety is on the line, every second… Continue reading What Should You Do When a Leak Call Comes In?
Running a business means keeping your team motivated while also meeting your corporate goals. One way to do both is by offering a bonus program. However, not all bonus programs work the same way. Some bring great results, while others create confusion or even tension. If you want to set up a bonus plan for… Continue reading From Paycheck to Powerhouse: Smart Bonus Strategies
Running a propane business means more than just keeping up with deliveries. It also means planning for growth. One way to achieve smart growth is by placing your operations where the demand is already high. When a certain area starts calling in more orders than usual, it may be time to ask yourself if a… Continue reading Serving More Customers Starts with the Right Location
It’s easy to assume that checking a propane tank gauge is second nature, especially if you’ve been in the industry for years. But for some of your customers, especially seniors, this basic task can feel uncertain, unfamiliar, or even risky. Many older adults want to stay independent and manage their energy needs on their own,… Continue reading Helping Seniors Feel Confident with Their Propane Tank
In many communities, landlords are some of the busiest propane customers you’ll deal with. From duplexes to apartment buildings to mobile home parks, these property owners often juggle multiple tanks across different units and tenants. Some properties may be on automatic delivery, while others are will-call. Some tanks are landlord-owned, and others are rented. Keeping… Continue reading Making Propane Easy for Landlords With Multiple Properties
When someone calls your company, the first voice they hear usually belongs to a member of your office staff. That one interaction can shape how the customer feels about your entire business. Whether it’s a homeowner asking about a tank size or a contractor needing a quick quote, your team needs to be ready for… Continue reading Empowering Office Staff to Deliver Confidence
Great customer service doesn’t stop when the propane tank is full or the paperwork is signed. If you’re like most propane business owners, your drivers drop off the fuel, wave goodbye, and head to the next stop. But what if you could turn that moment into something more? What if asking one simple question after… Continue reading Small Question, Big Impact: How to Keep Customers Coming Back
Running a propane business means long hours, high pressure, and a constant need to stay on top of everything – from deliveries and safety to billing and service calls. It’s easy to get caught up in the grind without noticing the toll it may be taking on you. But here’s the truth: if you’re burned… Continue reading Fuel Yourself First Before You Burn Out
Most propane business owners take pride in the service they provide. You work hard, you care about your customers, and you build your reputation on being dependable. But how often do you stop to ask what your customers really think about you? Not what you hope they think, but what they’re actually saying, feeling, and… Continue reading Behind the Tank – What Customers Really Experience
Running a propane business can feel like a lonely road at times. You’re juggling deliveries, service calls, hiring, safety checks, and customer concerns. The pressure to keep things moving while staying profitable can leave you with more questions than answers. That’s why having someone to talk to – someone who’s been there and truly gets… Continue reading Every Propane Leader Needs a Trusted Voice Behind the Scenes
When a competitor in your market makes a public mistake, your first instinct may be to take advantage of the situation. It might feel like an open door to solicit to their customers, highlight your differences, or comment publicly. But before acting, it’s essential to look at the long game and make wise choices that… Continue reading How to Handle a Competitor’s Mistake Without Losing Class
When someone chooses your propane company, they trust you to heat their home, power their farm, or fuel their business. That’s a big deal. And yet, many propane companies miss the chance to start that relationship with a simple but powerful gesture – a well-written welcome letter. It’s more than just a formality. It’s your… Continue reading Welcome Letters That Win Customers for Life
First-time propane buyers often have a lot of questions. They may have never owned a tank or dealt with fuel deliveries before. One topic that usually confuses them is auto-fill service. For seasoned propane professionals, the concept is simple. But to someone new, it can seem uncertain or even risky. That’s why it’s important to… Continue reading The Right Way to Explain Auto-Fill to First-Time Buyers
Volatility is part of doing business in the propane industry. Prices can shift quickly due to weather, infrastructure issues, or global market changes. When things are stable, your supply contracts may seem like a solid safety net. But when the market starts moving fast, those same contracts can feel like a trap – or a… Continue reading Avoid Getting Burned by Rigid Propane Contracts
Adding a grill tank exchange program might seem like a big step for your company, especially if you’re trying to keep costs low. But if you’re already in the propane business, you may have more of the tools needed for this venture than you think you have. Expanding into this area doesn’t always require large… Continue reading Grow Your Propane Business With Grill Tank Exchanges
Running a propane business comes with its own set of needs – seasonal demand shifts, large equipment purchases, storage expansion, fuel costs, delivery truck maintenance, and regulatory compliance. While any bank can offer loans and checking accounts, not every bank truly understands what it takes to run a propane company. That’s where working with a… Continue reading The Right Bank Can Fuel Your Propane Growth
When customers fall behind on payments, it puts your propane business in a tough spot. You want to keep serving your community and supporting loyal clients, but unpaid accounts can create real problems for your cash flow. Credit issues aren’t always caused by bad intentions; sometimes people go through hard times, and that’s when they… Continue reading Managing Credit the Smart Way
Running a propane company comes with its own set of rules – both across the industry and in one’s internal bookkeeping. Between fuel taxes, seasonal cash flow, equipment depreciation, and customer accounts, there’s a lot to track. That’s why having a certified public accountant (CPA) who knows how propane businesses work is more than just… Continue reading The Propane CPA Advantage: Less Stress, More Strategy
When a large commercial account becomes available, you often have just one chance to put your best foot forward. Winning these bids doesn’t simply come down to offering the lowest price. A strong commercial propane bid shows that you understand what the client needs, how you can meet those needs consistently, and why your company… Continue reading The Secret to Bidding Like a Pro in Commercial Propane
In today’s competitive work environment, fostering employee happiness and engagement is essential for organizational success. Employees who find joy and purpose in their work are more productive, committed, and less likely to seek opportunities elsewhere. Implementing thoughtful and proactive strategies can create a positive workplace culture that benefits both employees and the organization. Creating a… Continue reading Cultivating Employee Satisfaction and Engagement
If you’re in the propane business, chances are you’ve crossed paths with HVAC contractors. These professionals install and maintain heating and air conditioning systems, including propane-powered units. What many propane dealers don’t realize is how much opportunity lies in those interactions. When HVAC contractors trust you, they’re more likely to refer clients your way or… Continue reading Want More Installs? Start With HVAC Contractors
Food trucks and mobile kitchens are booming across cities, suburbs, and small towns. These mobile businesses depend on propane to power grills, fryers, ovens, and food warmers – making them an excellent sales opportunity for propane retailers. But selling to them requires a slightly different approach. These customers need reliable service, flexible delivery, and timely,… Continue reading Mobile Kitchens, Steady Sales: Grow With the Food Truck Wave
Leaders often find themselves caught between planning for the future and managing present responsibilities. While strategic foresight is essential, it’s equally important to remain grounded in the current moment. This balance ensures that leaders not only steer their organizations toward long-term goals but also foster a productive and engaged work environment today. Embracing the Present… Continue reading Balancing Vision and Presence: A Leader’s Guide to Mindful Progress
Running a propane business today isn’t just about keeping up with deliveries and service calls. It’s also about staying true to what matters most. For many business owners, that means looking to their core values for direction in daily decisions. Whether it’s how you treat your employees, how you serve your customers, or how you… Continue reading Strong Values Fuel Stronger Businesses
Every propane business depends on community trust. When people know who you are and what you stand for, they’re more likely to call you when they need a tank refill, a new install, or service support. But if you’re only relying on traditional ads or word-of-mouth referrals, you might be missing a great chance to… Continue reading Radio Waves, Podcasts, and Propane Sales – What’s the Connection?
The competition between propane and fuel oil has been going on for decades, especially in colder regions where both fuels are used for home heating. As a propane provider, you can gain new customers by showing the advantages of switching from fuel oil to propane. However, the way you do it matters. If you come… Continue reading From Oil to Opportunity: Making the Switch Easy for New Customers
