When Team Members’ Knowledge Drives the Route
In many propane operations, the most critical system isn’t in the software. It’s in a delivery driver’s head. Route quirks, customer tank conditions, access hazards, undocumented regulator swaps, and handshake service agreements often live as informal knowledge passed from one employee to another. That model works, until it doesn’t. As driver turnover accelerates, insurance scrutiny… Continue reading When Team Members’ Knowledge Drives the Route