Residential Propane Customers Start and End With One Thing: Your CSR Team
Why Frontline Conversations Matter More Than Ever In residential propane operations, most customer relationships are not shaped by marketing campaigns or pricing sheets. They are shaped by phone calls. Customer Service Representatives (CSRs) sit at the center of that reality. Every day, they handle questions about pricing, delivery timing, account status, and comparisons with other… Continue reading Residential Propane Customers Start and End With One Thing: Your CSR Team