Tag: propane service interruptions

Clear Communication When Service Is Disrupted

Service interruptions and emergency situations place propane companies under intense scrutiny. Whether caused by extreme weather, supply constraints, or operational challenges, these moments test not only logistics but customer trust. During disruptions, customers are often anxious, uncertain, and heavily dependent on timely information – making communication as critical as the service response itself. How a… Continue reading Clear Communication When Service Is Disrupted

Managing Out-of-Gas Calls: Safety and Operational Best Practices

Out-of-gas incidents require immediate, careful handling. While some interruptions of service stem from simple supply issues, others can indicate leaks, appliance malfunctions, or unsafe system conditions. Timely and methodical responses will do much to protect customers, technicians, and company liability. They will also preserve customer confidence in your service reliability, a foundational component in any… Continue reading Managing Out-of-Gas Calls: Safety and Operational Best Practices

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NPGA Releases State Electric Reliability Data — Shedding Light on Power Vulnerabilities

On June 5, 2025, the National Propane Gas Association (NPGA) announced the release of its electric reliability data, now available to members via the “Fight Electrification” section of the NPGA member dashboard. This comprehensive dataset offers critical insights into how often – and how long – electricity supply fails in states across the U.S. Why… Continue reading NPGA Releases State Electric Reliability Data — Shedding Light on Power Vulnerabilities

A Proactive Approach for Customer Safety and Satisfaction

In the propane industry, ensuring uninterrupted service is a top priority. However, severe weather events, equipment malfunctions, or supply chain disruptions can sometimes lead to service interruptions. When these situations arise, having a clear and effective plan in place is essential to maintaining safety, customer trust, and operational efficiency. Understanding the Risks of Service Interruptions… Continue reading A Proactive Approach for Customer Safety and Satisfaction