propane service expectations Archives

More Than Just a Delivery: What Customers Notice First

When a customer meets your propane company for the first time, whether through a phone call, website, technician, or delivery driver, they decide, often without saying a word, if they’ll stay with you. That first impression sets the tone for everything that follows. And in this industry, where word of mouth referrals, trust, and reliability… Continue reading More Than Just a Delivery: What Customers Notice First

Strong Contracts Build Strong Customer Relationships

When you run a propane business, your relationship with customers often starts with a handshake and a smile. However, that’s not what holds everything together; instead, it’s what’s written on paper that matters. Your customer agreement is more than just paperwork – it’s the foundation of trust, service, and legal protection between you and your… Continue reading Strong Contracts Build Strong Customer Relationships