Running a propane business can feel like a lonely road at times. You’re juggling deliveries, service calls, hiring, safety checks, and customer concerns. The pressure to keep things moving while staying profitable can leave you with more questions than answers. That’s why having someone to talk to – someone who’s been there and truly gets… Continue reading Every Propane Leader Needs a Trusted Voice Behind the Scenes
When a competitor in your market makes a public mistake, your first instinct may be to take advantage of the situation. It might feel like an open door to solicit to their customers, highlight your differences, or comment publicly. But before acting, it’s essential to look at the long game and make wise choices that… Continue reading How to Handle a Competitor’s Mistake Without Losing Class
When someone chooses your propane company, they trust you to heat their home, power their farm, or fuel their business. That’s a big deal. And yet, many propane companies miss the chance to start that relationship with a simple but powerful gesture – a well-written welcome letter. It’s more than just a formality. It’s your… Continue reading Welcome Letters That Win Customers for Life
Propane delivery is more than just gallons pumped. It’s also a key opportunity to capture extra revenue through add-ons like tank rentals, late fees, minimum delivery charges, or on-site services. But if those add-ons aren’t properly tracked, logged, and billed, you may be missing income that should already be yours. A small error on a… Continue reading Are You Missing Revenue on Your Propane Delivery Slips?
Price is one of the most sensitive parts of your propane business. Set it too low, and you might stay busy but barely cover your costs. Set it too high, and customers may walk away or never reach out. Most propane business owners don’t adjust pricing often enough. And when they do, they sometimes guess… Continue reading Strategic Pricing Starts with Knowing Your Real Costs
First-time propane buyers often have a lot of questions. They may have never owned a tank or dealt with fuel deliveries before. One topic that usually confuses them is auto-fill service. For seasoned propane professionals, the concept is simple. But to someone new, it can seem uncertain or even risky. That’s why it’s important to… Continue reading The Right Way to Explain Auto-Fill to First-Time Buyers
Volatility is part of doing business in the propane industry. Prices can shift quickly due to weather, infrastructure issues, or global market changes. When things are stable, your supply contracts may seem like a solid safety net. But when the market starts moving fast, those same contracts can feel like a trap – or a… Continue reading Avoid Getting Burned by Rigid Propane Contracts
On June 5, 2025, the National Propane Gas Association (NPGA) announced the release of its electric reliability data, now available to members via the “Fight Electrification” section of the NPGA member dashboard. This comprehensive dataset offers critical insights into how often – and how long – electricity supply fails in states across the U.S. Why… Continue reading NPGA Releases State Electric Reliability Data — Shedding Light on Power Vulnerabilities
As of June 1, hurricane season is officially underway – and with the month of June already half-way behind us, these storms are no longer a distant threat; they’re a current reality. With early-season systems already forming and NOAA forecasting an above-average number of storms this year, the National Propane Gas Association (NPGA) is urging… Continue reading Hurricane Season Is Here: What Propane Businesses Need to Do Now
As the conflict between Iran and Israel escalates, industries across the globe are bracing for the ripple effects – energy markets most of all. While the United States does not import propane from either country, the war has already begun influencing the broader energy landscape. For propane businesses, retailers, and consumers, these geopolitical developments are… Continue reading Tensions Abroad, Ripples at Home: How the Iran-Israel War Could Impact the Propane Industry
In today’s digital landscape, propane companies face both marketing challenges and opportunities. From staff shortages to shifting customer expectations and emerging technology, success depends on knowing both current best practices and future-ready approaches. Let’s take a closer look at these proactive strategies. Deliver Exceptional Customer Experiences Customers expect more channels of communication and faster responses.… Continue reading Modern Marketing Strategies: What Matters Now and What’s Next
In many small towns and rural areas, propane businesses are more than just fuel providers – they’re a trusted part of the local community. And across the country, veterans make up a proud, respected part of those same communities. If you run a propane company, there are many meaningful ways you can show your appreciation… Continue reading Serving Those Who Served Through Your Propane Business
Adding a grill tank exchange program might seem like a big step for your company, especially if you’re trying to keep costs low. But if you’re already in the propane business, you may have more of the tools needed for this venture than you think you have. Expanding into this area doesn’t always require large… Continue reading Grow Your Propane Business With Grill Tank Exchanges
Running a propane business comes with its own set of needs – seasonal demand shifts, large equipment purchases, storage expansion, fuel costs, delivery truck maintenance, and regulatory compliance. While any bank can offer loans and checking accounts, not every bank truly understands what it takes to run a propane company. That’s where working with a… Continue reading The Right Bank Can Fuel Your Propane Growth
Across the propane industry, there’s been a steady rise in big companies buying smaller, locally owned propane businesses. If you’ve been running your operation for years, you may have already received a call or email from one of these buyers. You’re not alone. This growing trend is changing how propane is delivered, how companies are… Continue reading What Propane Buyers Are Really Looking For in Small Companies
Keeping your propane delivery trucks running smoothly involves more than just the big repairs; it’s often about catching the small issues before they turn into bigger problems. Most propane business owners know how costly it can be when a vehicle breaks down in the middle of a route. Whether it’s a failed brake line, low… Continue reading How Daily Truck Checks Protect Your Bottom Line
When customers fall behind on payments, it puts your propane business in a tough spot. You want to keep serving your community and supporting loyal clients, but unpaid accounts can create real problems for your cash flow. Credit issues aren’t always caused by bad intentions; sometimes people go through hard times, and that’s when they… Continue reading Managing Credit the Smart Way
Local events are more than just community gatherings; they’re chances to put your propane brand in front of the people who matter most. Whether it’s a farm show, chili cook-off, or high school football game, these events bring together the very folks who heat their homes, run their farms, and power their equipment with propane.… Continue reading Grow Your Propane Brand Where People Shake Hands and Talk Tanks
Every propane business has a busy season, but even during slower months, it’s easy for office work to get backed up. Between customer calls, billing, scheduling, and inventory updates – the whole business can feel stuck if one of these components isn’t running correctly. The good news is, it usually doesn’t take a full overhaul… Continue reading Small Fixes That Make Your Propane Office Run More Smoothly
Running a propane company comes with its own set of rules – both across the industry and in one’s internal bookkeeping. Between fuel taxes, seasonal cash flow, equipment depreciation, and customer accounts, there’s a lot to track. That’s why having a certified public accountant (CPA) who knows how propane businesses work is more than just… Continue reading The Propane CPA Advantage: Less Stress, More Strategy
When you’re running a propane business, no day is ever exactly the same. One minute your delivery schedule is on track, and the next, a customer calls with an emergency, a road is closed, or a driver calls out sick. Route changes happen fast, and if you don’t have a plan, the whole day can… Continue reading Calm in the Chaos: Handling Propane Route Disruptions
When a large commercial account becomes available, you often have just one chance to put your best foot forward. Winning these bids doesn’t simply come down to offering the lowest price. A strong commercial propane bid shows that you understand what the client needs, how you can meet those needs consistently, and why your company… Continue reading The Secret to Bidding Like a Pro in Commercial Propane
The proper installation of underground propane tanks is a crucial step in providing excellent customer care and top-notch propane service. When done right, this process will do much to ensure safety, compliance, and longevity. This guide highlights key considerations and best practices for safeguarding these installations. Collaborative Planning with Contractors Effective communication with building contractors… Continue reading Safeguarding Underground Propane Tanks: Essential Installation Practices
In today’s competitive work environment, fostering employee happiness and engagement is essential for organizational success. Employees who find joy and purpose in their work are more productive, committed, and less likely to seek opportunities elsewhere. Implementing thoughtful and proactive strategies can create a positive workplace culture that benefits both employees and the organization. Creating a… Continue reading Cultivating Employee Satisfaction and Engagement
If you’re in the propane business, chances are you’ve crossed paths with HVAC contractors. These professionals install and maintain heating and air conditioning systems, including propane-powered units. What many propane dealers don’t realize is how much opportunity lies in those interactions. When HVAC contractors trust you, they’re more likely to refer clients your way or… Continue reading Want More Installs? Start With HVAC Contractors
Food trucks and mobile kitchens are booming across cities, suburbs, and small towns. These mobile businesses depend on propane to power grills, fryers, ovens, and food warmers – making them an excellent sales opportunity for propane retailers. But selling to them requires a slightly different approach. These customers need reliable service, flexible delivery, and timely,… Continue reading Mobile Kitchens, Steady Sales: Grow With the Food Truck Wave
In a significant move to streamline energy regulations, the U.S. Department of Energy (DOE) announced on May 12, 2025, the commencement of its most extensive deregulatory initiative to date. This effort involves the proposed elimination or modification of 47 regulations identified as contributing to increased costs and reduced quality of life for Americans. The DOE… Continue reading DOE Initiates Major Deregulatory Effort, Targeting 47 Regulations to Boost Energy Sector
In a move aimed at reducing unnecessary regulatory burdens on the propane industry, the National Propane Gas Association (NPGA) has formally submitted comments to the Federal Trade Commission (FTC) and the Department of Justice (DOJ) following a series of federal Executive Orders. These orders — Executive Orders 14192, 14219, and 14267 — directed federal agencies… Continue reading NPGA Pushes for Smarter Regulations: Calls for Change in Response to Executive Orders
Leaders often find themselves caught between planning for the future and managing present responsibilities. While strategic foresight is essential, it’s equally important to remain grounded in the current moment. This balance ensures that leaders not only steer their organizations toward long-term goals but also foster a productive and engaged work environment today. Embracing the Present… Continue reading Balancing Vision and Presence: A Leader’s Guide to Mindful Progress
When a homeowner moves into a property with propane, one of the first questions they ask is, “Who should I call for service?” In many cases, it’s the real estate agent who answers. That’s why building solid relationships with local realtors can be one of the most effective ways to grow your customer base without… Continue reading Turn Real Estate Deals Into New Fuel Accounts
