Tag: Propane industry safety standards

Carbon Monoxide Exposure and Outdated Customer Instructions

Carbon monoxide incidents tied to propane systems remain one of the most preventable sources of serious injury, property damage, and liability in this industry. Yet many customer-facing warnings, leave-behinds, and service scripts have not meaningfully changed in years. That messaging gap creates risk. When an incident occurs, investigators and insurers do not ask whether the… Continue reading Carbon Monoxide Exposure and Outdated Customer Instructions

Documenting Refusals and Unsafe Conditions Without Making Them Worse

Most propane companies don’t get into trouble because of a dramatic incident. They get into trouble months later, when a routine service call turns into a complaint, a claim, or a lawsuit, and the paperwork doesn’t hold up. Customer refusals, blocked access, altered appliances, and unsafe site conditions are common realities in field operations. The… Continue reading Documenting Refusals and Unsafe Conditions Without Making Them Worse

Duty to Warn Mailings and Liability

Duty to warn mailings have always been a foundational safety obligation in the propane industry, but the way they are evaluated has changed. Regulators, insurers, and attorneys increasingly look beyond whether a notice was mailed and focus on whether a company can prove a consistent, repeatable, and documented process. For propane businesses, that shift carries… Continue reading Duty to Warn Mailings and Liability

Staying Prepared for Field Inspections

Safety and compliance are at the core of daily operations for propane businesses. Regulators often conduct field inspections to make sure companies are following established standards that protect both employees and customers. While some inspections are scheduled, others happen without notice. These surprise inspections can cause stress for unprepared teams, but with the right approach,… Continue reading Staying Prepared for Field Inspections

Managing Out-of-Gas Calls: Safety and Operational Best Practices

Out-of-gas incidents require immediate, careful handling. While some interruptions of service stem from simple supply issues, others can indicate leaks, appliance malfunctions, or unsafe system conditions. Timely and methodical responses will do much to protect customers, technicians, and company liability. They will also preserve customer confidence in your service reliability, a foundational component in any… Continue reading Managing Out-of-Gas Calls: Safety and Operational Best Practices

Republic, Ohio, Faces Tension Over Propane Tank Installation

A town council meeting in Republic, Ohio, recently turned into a forum for community concerns over the proposed installation of an 18,000-gallon propane tank by Cole’s Energy. The tank, planned for 105 Kilbourne Street, had sparked safety fears due to its proximity to residential properties. Community members voiced strong objections, centered around the tank’s location… Continue reading Republic, Ohio, Faces Tension Over Propane Tank Installation