When you notice your propane commercial sales slowing down, it’s easy to blame the economy, the weather, or even your sales team. But to rectify the problem, you need to be specific. A decline in sales doesn’t usually happen overnight. Instead, it tends to build gradually — missed targets, fewer new accounts, or less repeat… Continue reading Finding the Leak in Your Commercial Sales Pipeline
Understanding and enhancing customer satisfaction is crucial for any business, including those in the propane industry. Utilizing the right tools to track customer satisfaction can help you gauge service quality, improve business practices, and build stronger relationships. Here’s a rundown of effective tools to help you stay on top of customer feedback. Customer Satisfaction Surveys… Continue reading Essential Tools for Tracking Customer Satisfaction
Handling customer cancellations gracefully and trying to win them back are critical components in maintaining a strong business reputation and a solid customer base. Here’s a straightforward guide on how to approach this sensitive issue. Listen and Understand First, it’s vital to listen to why a customer is canceling. Whether it’s due to cost, dissatisfaction… Continue reading Winning Back Customers After Cancellations
