propane customer relationship Archives

Welcome Letters That Win Customers for Life

When someone chooses your propane company, they trust you to heat their home, power their farm, or fuel their business. That’s a big deal. And yet, many propane companies miss the chance to start that relationship with a simple but powerful gesture – a well-written welcome letter. It’s more than just a formality. It’s your… Continue reading Welcome Letters That Win Customers for Life

The First Year Matters Most When Building Customer Loyalty

Building customer loyalty starts from the very first day someone signs up for your propane service. While long-term customers often run on habit and well-established trust, first-year customers are still figuring out if they made the right decision by choosing your company. They are looking at everything you do, judging how you treat them, and… Continue reading The First Year Matters Most When Building Customer Loyalty