propane customer relations Archives

Strengthening Customer Trust Through Duty to Warn

In the propane industry, trust is built through consistency, safety, and transparency. While many safety practices happen behind the scenes, one of the most visible and reassuring forms of communication is the annual Duty to Warn mailing from propane dealers — a clear reminder to customers that their safety truly matters. More Than Compliance Every… Continue reading Strengthening Customer Trust Through Duty to Warn

Knowing When a Commercial Account Becomes a Liability

Every propane company works hard to win new accounts. So, the idea of firing a commercial client might seem risky or even wrong at first. But there are times when continuing a business relationship can cost you more than it’s worth. Knowing when to let go can protect your operations, your team, and your profits.… Continue reading Knowing When a Commercial Account Becomes a Liability