Propane Customer Education Archives

Strengthening Customer Trust Through Smarter Safety Communication

Each year, propane marketers across the country send out Duty to Warn mailings — an essential part of risk management and customer education. But what often begins as a compliance requirement can actually become a strategic opportunity to build stronger customer relationships. Here’s how… A Modern Approach to Duty to Warn Traditionally, Duty to Warn… Continue reading Strengthening Customer Trust Through Smarter Safety Communication

Propane Safety Pro Introduces “Duty to Warn” Service for Propane Retailers

Safety Starts with Communication — A New Standard for Customer Safety and Compliance Philadelphia, PA – October 21, 2025 — Propane Safety Pro, a trusted name in propane safety and compliance, has officially launched Duty to Warn, a nationwide service designed to help propane companies meet their annual safety communication requirements with ease and reliability.… Continue reading Propane Safety Pro Introduces “Duty to Warn” Service for Propane Retailers

Sweet Home RV Inferno: How a Single Propane Line Leak Could Torch Your Company’s Future

In the early hours of March 18, 2025, a quiet neighborhood in Sweet Home, Oregon, was shattered by a sudden blaze that consumed a camp trailer on Brush Creek Road. Around 1:40 a.m., what began as a faint hiss at the connection between a small propane heater and its tank became a roaring fire that… Continue reading Sweet Home RV Inferno: How a Single Propane Line Leak Could Torch Your Company’s Future

Keeping Your Customers Informed and Prepared

As the heating season begins, clear communication with customers becomes just as important as delivering fuel. When customers know what to expect, they feel more confident in their propane provider and are better prepared for cold weather. For propane businesses, proactive communication not only builds trust but also reduces last-minute calls and service disruptions. Setting… Continue reading Keeping Your Customers Informed and Prepared

Propane Pace Drives Faster Customer Fulfillment

Running a propane business means you’re not just delivering fuel; you’re also delivering reliability. Customers expect orders to be filled quickly, as propane keeps their homes warm, powers their equipment, or fuels their businesses. Delays can lead to frustration, lost trust, and even lost clients. That’s why creating a system that accelerates customer order fulfillment… Continue reading Propane Pace Drives Faster Customer Fulfillment

How Webinars Strengthen Business Success

The propane industry is built on relationships, knowledge, and trust. Whether you serve homeowners, farmers, or commercial clients, customers often want more than just a fuel delivery; they want a partner who understands their needs and provides solutions. Hosting webinars has become one of the most effective ways to share expertise, educate clients, and showcase… Continue reading How Webinars Strengthen Business Success

Safe Ways to Handle Leftover Propane

Propane is a valuable fuel that powers everything from home heating to outdoor cooking. But when a tank is only partially used, many people aren’t sure what to do next. Do you toss it, store it, or try to use the rest of it up quickly? Handling leftover propane the right way is not only… Continue reading Safe Ways to Handle Leftover Propane

State Laws Are Changing Energy – Will Your Propane Business Keep Up?

State lawmakers across the country are making big moves when it comes to energy policy. Many of these changes are aimed at pushing electricity and reducing fossil fuel use. While these policies might seem far away from your day-to-day Propane Business at delivery work, they can have a direct effect on how you operate, grow,… Continue reading State Laws Are Changing Energy – Will Your Propane Business Keep Up?

The Right Way to Explain Auto-Fill to First-Time Buyers

First-time propane buyers often have a lot of questions. They may have never owned a tank or dealt with fuel deliveries before. One topic that usually confuses them is auto-fill service. For seasoned propane professionals, the concept is simple. But to someone new, it can seem uncertain or even risky. That’s why it’s important to… Continue reading The Right Way to Explain Auto-Fill to First-Time Buyers

Selling Safety: Turn Inspections Into Must-Have Services

In the propane industry, safety must always be a top priority. However, many companies struggle to get customers interested in paid safety inspections. While customers know safety matters, they often see inspections as something they can skip, especially when money is tight. So, how can you structure a paid safety inspection program that customers want?… Continue reading Selling Safety: Turn Inspections Into Must-Have Services

The First Year Matters Most When Building Customer Loyalty

Building customer loyalty starts from the very first day someone signs up for your propane service. While long-term customers often run on habit and well-established trust, first-year customers are still figuring out if they made the right decision by choosing your company. They are looking at everything you do, judging how you treat them, and… Continue reading The First Year Matters Most When Building Customer Loyalty

Six Propane Sales Strategies You Can Implement Now for Long-Term Growth

The propane industry is more competitive than ever. Growing demand over the years has attracted more propane marketers, raising customer expectations beyond just receiving fuel. Today’s customers expect reliable service, seamless communication, accurate billing, and safe, on-time deliveries. According to the U.S. Energy Information Administration (EIA), U.S. propane consumption reached 1.48 million barrels per day… Continue reading Six Propane Sales Strategies You Can Implement Now for Long-Term Growth

Turning Propane Service Calls into Sales Opportunities

Every service call in the propane industry provides an opportunity that involves more than just fixing a problem; it’s actually a great chance to increase your sales. Here, we present a guide detailing some key ways to make the most of these opportunities: Build Trust First Start with excellent customer service. When you fix issues… Continue reading Turning Propane Service Calls into Sales Opportunities

Fueling Success: How Feedback Can Transform Your Business

Feedback is like gold for any business. It’s the valuable yet somewhat hidden key to making your services not just good, but great. Read on to discover this gold for yourself and how you can use it to keep improving your company. Listen to Your Customers The first step is to really listen to what… Continue reading Fueling Success: How Feedback Can Transform Your Business

Understanding Propane Tank Ownership and Its Implications

The ownership of propane tanks can have significant legal implications for both businesses and consumers. Here’s what you need to know to navigate this complex issue. Types of Ownership There are different models for propane tank ownership. In customer-owned scenarios, individuals buy tanks outright, making them responsible for their maintenance, safety, and eventual replacement. With… Continue reading Understanding Propane Tank Ownership and Its Implications

Flame of Collaboration: Elevating Teamwork

Collaborative projects in the propane sector can go a long way in leading to innovation, efficiency, and sustainability. Here’s how working together with others in the propane industry can serve to shape the future of this vital fuel. Research and Development Collaborative efforts in research and development allow companies to innovate. They can work on… Continue reading Flame of Collaboration: Elevating Teamwork

Transform Your Business with a Customer Learning Day

Hosting an educational event about propane in your community can do much to boost customer knowledge, safety, and trust in your services. It’s a win-win for both your propane company and your local area. Here’s how to effectively plan and execute such an event. Setting the Goal Start by deciding what information you want your… Continue reading Transform Your Business with a Customer Learning Day

Boosting Sales Through Customer Education

Educating customers about the benefits and uses of propane not only empowers them but also drives sales. Here, we explore the importance of customer education in the propane industry and how it can lead to increased customer loyalty and sales growth. The Power of Knowledge Understanding propane’s features and benefits is the first step toward… Continue reading Boosting Sales Through Customer Education

Educating Customers for Safety, Efficiency, and Trust

Propane offers a reliable and efficient way to heat homes, power appliances, and fuel outdoor living spaces. However, ensuring safe and responsible propane use requires proactive customer education. Propane businesses have a unique opportunity to build trust and loyalty by empowering their customers with knowledge. This article explores how propane companies can educate their customers… Continue reading Educating Customers for Safety, Efficiency, and Trust