propane customer communication strategy Archives

Designing a Tiered Propane Delivery Model That Pays

Flat-rate delivery has long been the default in retail propane. It feels simple and fair. Operationally, however, it rarely is. Peak winter demand, weather-driven runouts, labor shortages, and insurance exposure have changed the economics of “one-size-fits-all” service. When every customer expects same-day delivery at the same price, dispatch becomes reactive, margins erode, and safety risk… Continue reading

Pipeline Disruptions and the Operational Ripple Effect

Pipeline disruptions rarely announce themselves on a convenient schedule. Whether caused by mechanical failure, weather events, third-party damage, or regulatory shutdowns, even short interruptions can ripple quickly through propane supply chains. For propane businesses, the impact is not theoretical. It shows up in allocation limits, rack delays, unexpected transport premiums, and challenging, uncomfortable customer conversations.… Continue reading Pipeline Disruptions and the Operational Ripple Effect