Propane Company Reputation Archives

Marketing Tactics That Help Companies Progress

In today’s competitive energy market, propane companies face new challenges in standing out, attracting customers, and keeping them loyal. Many propane businesses rely on word-of-mouth referrals and long-standing relationships, but times are changing. Customers now search for services online, compare prices on their phones, and expect faster communication. This shift doesn’t mean abandoning traditional methods;… Continue reading Marketing Tactics That Help Companies Progress

How Can You Justify Premium Pricing for Propane?

Propane companies across the nation face the same question from every community they serve: why does one provider charge more than another? For many business owners, setting a higher price feels risky, especially when competitors advertise lower rates. Yet, premium pricing isn’t always a disadvantage. When it’s supported by value, quality, and reliability, it can… Continue reading How Can You Justify Premium Pricing for Propane?

Putting Customers at the Heart of Propane Service

In today’s propane industry, great products and fair pricing are no longer enough to stay ahead. What truly sets successful propane companies apart is the way they treat their customers. A customer-centric corporate culture means putting people first, listening carefully to their needs, solving their problems quickly, and striving to make every interaction a positive… Continue reading Putting Customers at the Heart of Propane Service

Sharing Propane Expertise Through Podcasts

Podcasts have become one of the most powerful tools for sharing ideas and connecting with audiences in multiple industries. For propane professionals, appearing as a guest on a podcast offers a great opportunity to reach beyond your regular customer base and position yourself as a trusted voice in the energy conversation. Whether you’re a business… Continue reading Sharing Propane Expertise Through Podcasts

Strategies for Growth in New Territories

Expanding into a new market can be one of the most exciting and challenging steps for a propane company. Whether you’re opening in a nearby county or entering an entirely new region, growth brings great opportunities but also increased competition and logistical hurdles. Entering a new territory requires careful planning, strong local relationships, and a… Continue reading Strategies for Growth in New Territories

Propane Recognition: Building Trust and Standing Out

Every propane company works hard to provide safe service, reliable deliveries, and strong customer relationships. But in a competitive market, standing out takes more than simply doing one’s job well. A company’s recognition through industry honors and awards can serve to elevate their reputation, build trust with customers, and open doors to new business opportunities.… Continue reading Propane Recognition: Building Trust and Standing Out

Copiah County Explosion – A Propane Industry Warning on Safety Failures (Part One)

On January 14, 2024, a devastating propane tank explosion rocked Wilderness Road in Copiah County, Mississippi, killing four people and injuring two others. The victims included 43-year-old Calvin “Benjy” Jordan, his son Houston “Bubba” Jordan, 18, his nephew Toler Jordan, 14, and family friend Jeremy Mitchell, 52. Survivors, Mitzi Jordan and Samantha Britt, suffered severe… Continue reading Copiah County Explosion – A Propane Industry Warning on Safety Failures (Part One)

Ethical Practices Build Stronger Propane Businesses

Every decision you make as a propane business owner, from how you set your prices to how you handle safety concerns, shapes your reputation. In this industry, your name is tied to trust, and trust is built on ethics. Ethical business practices go beyond simply following the law. They are about acting in a way… Continue reading Ethical Practices Build Stronger Propane Businesses

The Value of Community Sponsorships for Propane Companies

A propane business is built on more than fuel, tanks, and trucks. It’s also built on trust, reputation, and the relationships you create within your community. People often choose propane providers not only for price and convenience but also for the company’s presence in their local area. Sponsoring community events and programs is one of… Continue reading The Value of Community Sponsorships for Propane Companies

Handling Negative Online Reviews With Professionalism

Negative online reviews can feel like a punch in the gut, especially when you’ve worked hard to provide excellent service. In the propane industry, where trust, safety, and reliability are essential, a single poor review can feel like it overshadows dozens of positive ones. But the truth is, a negative review doesn’t have to harm… Continue reading Handling Negative Online Reviews With Professionalism

Why Accurate Billing Protects Your Company

No matter how well you run your propane business, mistakes in billing can happen. A simple error, like charging the wrong amount or missing a payment due, can quickly turn into a big problem if it goes unnoticed. Customers might lose trust, payments could be delayed, and in some cases, you may even face legal… Continue reading Why Accurate Billing Protects Your Company

The Sterling, VA Propane Disaster: A Wake-Up Call on Safety Neglect and Legal Risks for Propane Businesses (Part One)

The propane industry is built on precision, responsibility, and strict adherence to safety protocols. Every service call involves hazardous materials that, if mishandled, can quickly spiral into disaster. The tragic events of February 16, 2024, in Sterling, Virginia, illustrate just how devastating the consequences of a single safety lapse can be, not only in terms… Continue reading The Sterling, VA Propane Disaster: A Wake-Up Call on Safety Neglect and Legal Risks for Propane Businesses (Part One)

Customer Stories Build Trust in Your Business

Your website is more than just a place to list your services, it’s a chance to show real proof of the value you provide. One of the most powerful ways to do this is by sharing customer stories. These stories bring your business to life in a way that ordinary descriptions can’t. They give potential… Continue reading Customer Stories Build Trust in Your Business

More Than Fuel: Why Your Propane Legacy Matters

When you work in a family-owned or long-standing propane business, your name carries meaning. It’s not just about the trucks, the tanks, or the logo. It’s about the people who built it, the values they lived by, and the trust they earned. Carrying that legacy forward is something to be proud of, and it’s something… Continue reading More Than Fuel: Why Your Propane Legacy Matters

The Secret to Becoming the #1 Name in Propane

Trust isn’t something you can buy. It’s earned slowly, through every delivery, phone call, and handshake. If you’re running a propane business, you know how important trust is to your long-term success. It’s what brings customers back year after year, and it’s what turns a local business into a household name. But how do you… Continue reading The Secret to Becoming the #1 Name in Propane

Building Safety Bonds with Your Local Fire Team

When emergencies happen in small towns, volunteer fire departments are often the first ones to show up. They’re the ones making quick decisions, protecting lives, and handling dangerous situations – including propane-related incidents. If you own or run a propane business, these local fire teams aren’t just a part of your community, they’re also your… Continue reading Building Safety Bonds with Your Local Fire Team

Scaling Up the Right Way: Stay Rooted, Stay Trusted – Propane

As your propane business grows, one of the most significant risks isn’t poor logistics or stretched resources – it’s losing the personal connection that made your company successful in the first place. Customers trust you not just for propane but because you’re a familiar name, a local face, and someone who shows up when they… Continue reading Scaling Up the Right Way: Stay Rooted, Stay Trusted – Propane

Strong Values Fuel Stronger Businesses

Running a propane business today isn’t just about keeping up with deliveries and service calls. It’s also about staying true to what matters most. For many business owners, that means looking to their core values for direction in daily decisions. Whether it’s how you treat your employees, how you serve your customers, or how you… Continue reading Strong Values Fuel Stronger Businesses

The Art of Outserving, Not Outselling, Your Competitor

When propane companies compete for customers, most of them focus on lowering prices or pitching better deals. But there’s another approach that often wins – offering better service. While the price may get immediate attention, good service builds long-term loyalty. If you’ve ever lost a customer to a competitor, they likely didn’t just offer a… Continue reading The Art of Outserving, Not Outselling, Your Competitor

Going Beyond Delivery with White Glove Service

In today’s propane industry, basic delivery service is no longer enough to set you apart. Customers – especially high-end ones – are looking for more than just fuel. They want fast response times, well-maintained tanks, friendly staff, and a seamless propane experience from start to finish. This is where a white glove service model can… Continue reading Going Beyond Delivery with White Glove Service

Navigating Propane Industry Changes: Local Independence vs. National Brands

As propane business owners, we used to connect personally with our customers, knowing them by name and sharing a sense of community. However, as the landscape shifts, considerations like retirement led some of us to make the challenging choice of selling to larger regional brands. This change has introduced automated responses and complex online systems… Continue reading Navigating Propane Industry Changes: Local Independence vs. National Brands