propane account management Archives

Let Customers Help Themselves: Why Self-Service Is the Next Smart Move

Even minor workflow improvements can make a big difference when propane businesses are short on time and stretched thin on staff. One of the most practical changes you can make is to offer a customer self-service portal. This doesn’t mean giving up personal service; rather, it involves giving your customers an easier way to do… Continue reading Let Customers Help Themselves: Why Self-Service Is the Next Smart Move

Losing Commercial Clients? Here’s What to Check First

When your propane business starts seeing a dip in commercial sales, the reaction can range from mild concern to full-on panic. But before you change pricing or chase new markets, it’s worth stepping back to ask one key question: Where exactly is the breakdown happening? Diagnosing a decline in commercial sales takes more than looking… Continue reading Losing Commercial Clients? Here’s What to Check First