State lawmakers across the country are making big moves when it comes to energy policy. Many of these changes are aimed at pushing electricity and reducing fossil fuel use. While these policies might seem far away from your day-to-day propane delivery work, they can have a direct effect on how you operate, grow, and stay… Continue reading State Laws Are Changing Energy – Will Your Propane Business Keep Up?
Pricing commercial propane jobs isn’t just about plugging numbers into a calculator. If you’re not careful, it’s easy to underprice the job, miss key details, or lose the bid altogether. When you’re quoting bigger jobs – especially for farms, restaurants, or commercial buildings – small mistakes can cost you in a big way. You might… Continue reading Stop Guessing: Quote Commercial Jobs With Confidence
No propane business wants to talk about delivery mistakes, but almost every company has had them. A tank gets skipped. A driver ends up at the wrong address. A customer runs out of gas because something was overlooked. It’s easy to feel frustrated or even embarrassed when unfortunate things happen, but these moments are more… Continue reading When Propane Deliveries Go Wrong – And What You Can Do About It
If you’ve ever watched a quick video online and felt informed or entertained in less than a minute, you’ve already seen how powerful short-form video can be. These short clips, also known as reels, are all over platforms like Facebook, Instagram, and YouTube. They quickly catch people’s attention and leave a strong message in just… Continue reading Short Videos Are Fueling Propane Growth – Are You In?
Trust isn’t something you can buy. It’s earned slowly, through every delivery, phone call, and handshake. If you’re running a propane business, you know how important trust is to your long-term success. It’s what brings customers back year after year, and it’s what turns a local business into a household name. But how do you… Continue reading The Secret to Becoming the #1 Name in Propane
When emergencies happen in small towns, volunteer fire departments are often the first ones to show up. They’re the ones making quick decisions, protecting lives, and handling dangerous situations – including propane-related incidents. If you own or run a propane business, these local fire teams aren’t just a part of your community, they’re also your… Continue reading Building Safety Bonds with Your Local Fire Team
Running a propane business isn’t for the faint of heart. You juggle service calls, safety protocols, staffing, scheduling, and customer care – sometimes all before lunch. It’s easy to feel like asking for help means you’re falling short. But the truth is, knowing when to reach out isn’t a weakness. It’s actually a strength that… Continue reading Asking for Help Isn’t Weakness, It’s Leadership
If you run a small propane company, you already know how tough it can be to stay competitive. Big suppliers have buying power, large fleets, and strong brand recognition. But small operators have something else – community ties, strong customer loyalty, and the ability to work together. One powerful way to make the most of that is by starting a propane co-op with nearby companies just like yours.
Running a propane business means more than just delivering fuel. Your commercial clients rely on you to help keep their operations safe, steady, and ready for every season. That’s where a seasonal maintenance check program can make a big difference. This simple investment of time will give your clients peace of mind and helps you… Continue reading Keep Tanks Trouble-Free All Year with Seasonal Maintenance
Getting a leak call after hours is one of the most serious situations you’ll face in the propane business. It can be stressful, urgent, and often happens at the worst time – late at night, during dinner, or when you’re finally winding down for the day. But when safety is on the line, every second… Continue reading What Should You Do When a Leak Call Comes In?
Running a business means keeping your team motivated while also meeting your corporate goals. One way to do both is by offering a bonus program. However, not all bonus programs work the same way. Some bring great results, while others create confusion or even tension. If you want to set up a bonus plan for… Continue reading From Paycheck to Powerhouse: Smart Bonus Strategies
Running a propane business means more than just keeping up with deliveries. It also means planning for growth. One way to achieve smart growth is by placing your operations where the demand is already high. When a certain area starts calling in more orders than usual, it may be time to ask yourself if a… Continue reading Serving More Customers Starts with the Right Location
Weather can change fast, and when it does, propane businesses are often the first ones to feel it. Whether it’s a heatwave, flood, or excessively high winds, extreme weather conditions bring a mix of safety risks, delivery challenges, and rising customer needs. If you’re in propane delivery, you know it’s not enough to just keep… Continue reading Safety First: How Propane Businesses Handle Extreme Weather Conditions
It’s easy to assume that checking a propane tank gauge is second nature, especially if you’ve been in the industry for years. But for some of your customers, especially seniors, this basic task can feel uncertain, unfamiliar, or even risky. Many older adults want to stay independent and manage their energy needs on their own,… Continue reading Helping Seniors Feel Confident with Their Propane Tank
When disaster hits – whether it’s a hurricane, wildfire, earthquake, or flood – the first question is always about people’s safety. The second is often about power. In moments like these, propane becomes more than just a fuel; it turns into a lifeline. From powering emergency shelters to keeping hospital generators running, propane plays a… Continue reading Propane’s Critical Role in Emergency Response
Commercial landscapers and flooring contractors are increasingly choosing propane conversion kits—and it’s easy to see why. With rising gas prices, tougher emissions rules, and downtime concerns, propane is emerging as a cost-effective, environmentally friendly alternative to gasoline. For businesses using mowers, polishers, and grinders, these kits offer a practical way to switch fuels without replacing… Continue reading Turning Gas Mowers into Propane Powerhouses: A Smart, Sustainable Upgrade
Your propane business runs on preparation, precision, and safety. While most of your equipment works day in and day out without issues, one system must never fail – the emergency shutoff. It’s your last line of defense when something goes wrong, and when lives and property are at stake, it has to work instantly. That… Continue reading Will Your Propane Shutoff Work When It Matters Most?
In many communities, landlords are some of the busiest propane customers you’ll deal with. From duplexes to apartment buildings to mobile home parks, these property owners often juggle multiple tanks across different units and tenants. Some properties may be on automatic delivery, while others are will-call. Some tanks are landlord-owned, and others are rented. Keeping… Continue reading Making Propane Easy for Landlords With Multiple Properties
When someone calls your company, the first voice they hear usually belongs to a member of your office staff. That one interaction can shape how the customer feels about your entire business. Whether it’s a homeowner asking about a tank size or a contractor needing a quick quote, your team needs to be ready for… Continue reading Empowering Office Staff to Deliver Confidence
As your propane business grows, one of the most significant risks isn’t poor logistics or stretched resources – it’s losing the personal connection that made your company successful in the first place. Customers trust you not just for propane but because you’re a familiar name, a local face, and someone who shows up when they… Continue reading Scaling Up the Right Way: Stay Rooted, Stay Trusted
Most propane business owners know about national programs that promote clean energy and fuel efficiency. But what often gets missed are the smaller, state-level rebates and incentives that can offer real savings. These programs are designed to encourage fuel conversions, improve safety standards, and expand the use of propane across different industries. If you haven’t… Continue reading Hidden Propane Rebates That Can Boost Your Business
Great customer service doesn’t stop when the propane tank is full or the paperwork is signed. If you’re like most propane business owners, your drivers drop off the fuel, wave goodbye, and head to the next stop. But what if you could turn that moment into something more? What if asking one simple question after… Continue reading Small Question, Big Impact: How to Keep Customers Coming Back
Running a propane business means long hours, high pressure, and a constant need to stay on top of everything – from deliveries and safety to billing and service calls. It’s easy to get caught up in the grind without noticing the toll it may be taking on you. But here’s the truth: if you’re burned… Continue reading Fuel Yourself First Before You Burn Out
Customers expect fast answers, even outside normal business hours. In the propane industry, where safety, heat, and service are time-sensitive, being available day and night is a business essential that builds trust. But if you run a small or midsize propane company, hiring a full staff to cover every single hour of the day isn’t… Continue reading The Secret to Offering 24/7 Help Without Full-Time Staff
When you run a propane company, how you present your prices can be just as important as the numbers themselves. It’s about what you charge and how people feel about what they’re paying. That’s where price presentation plays a significant role. How you display or explain your propane rates can shape whether customers see you… Continue reading The Psychology of Pricing: How to Present Propane Prices More Effectively
Most propane business owners take pride in the service they provide. You work hard, you care about your customers, and you build your reputation on being dependable. But how often do you stop to ask what your customers really think about you? Not what you hope they think, but what they’re actually saying, feeling, and… Continue reading Behind the Tank – What Customers Really Experience
Running a propane business often means doing more than just filling tanks. You are also working to build long-term relationships with customers, especially in small towns and rural areas. One way to add value and grow those relationships is by offering an equipment loan program. Whether it involves tank sets, heaters, or cooking units, loaning… Continue reading Smarter Equipment Loans That Keep Your Propane Business Growing
Running a propane business can feel like a lonely road at times. You’re juggling deliveries, service calls, hiring, safety checks, and customer concerns. The pressure to keep things moving while staying profitable can leave you with more questions than answers. That’s why having someone to talk to – someone who’s been there and truly gets… Continue reading Every Propane Leader Needs a Trusted Voice Behind the Scenes
When a competitor in your market makes a public mistake, your first instinct may be to take advantage of the situation. It might feel like an open door to solicit to their customers, highlight your differences, or comment publicly. But before acting, it’s essential to look at the long game and make wise choices that… Continue reading How to Handle a Competitor’s Mistake Without Losing Class
When someone chooses your propane company, they trust you to heat their home, power their farm, or fuel their business. That’s a big deal. And yet, many propane companies miss the chance to start that relationship with a simple but powerful gesture – a well-written welcome letter. It’s more than just a formality. It’s your… Continue reading Welcome Letters That Win Customers for Life
